BHS - possible glitch

jtz

tried but resisted wanted to get a trinket box and 3 butterfly hooks total discount was £67.xx but couldn't go through with it...too scared:(:rotfl:

good luck to those that manage it!:)

simmmy_2

I may of made a boo boo, i ordered some pillows (needed) and some pillow cases but never signed up to the site, i did take a screen dump of the order and now i cannot get into BHS to see the order status and no email from them either.

Any ideas?

Savvybunny2009

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 After submitting an order to us online, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order.

Mind you most of their website stock is OOS now so I wouldn't like to think how much time it is going to take them to sort out this problem, perhaps it may be honoured as the time and cost of sorting out this error would be more hassle than it's worth and lots of disappointed customers, one can hope.

I wouldn't want to be the one who discovers this when they get into the office on Monday:eek:

emerald_starcat

Simmmy - did you definately put the right email address in?
How did you pay - if by paypal you can go onto paypal and access the order.
If not check your bank balance.


I didn't sign up for the site either but still got an email confirmation.

Savvybunny2009

Sunday 21 February 2010
Dear xxxxx xxxxxxx
Thanks for your order 4006xxxxx that you recently placed with us.
SKUItem DescriptionQuantity22268731All over lace high leg knicker222691082Rock princess crown hipster122691086Rock princess crown hipster122672810Check formal coat122678217Girls bunny wipe clean bib122678217Girls bunny wipe clean bib122678217Girls bunny wipe clean bib122678217Girls bunny wipe clean bib122678217Girls bunny wipe clean bib122678217Girls bunny wipe clean bib122678217Girls bunny wipe clean bib1
We're very sorry, but due to unavailability of stock, we are now unable to fulfil this order. Your order will now be refunded to your original method of payment. Please note that the credit to a payment card may take up to ten working days.
We apologise for any inconvenience this may have caused you, and hope you will continue to shop with us in the future.
For any queries about your order, please contact web.feedback@bhs.co.uk
Kind Regards
Bhs Online Customer Services.
www.bhs.co.uk

Savvybunny2009

This was in stock at time of order (this morning) as everything had plenty available, maybe this is the first of many cancellations?

FloFlo

I have had an email for my order and can view it by the link, but I think the orders are fair game for cancelling - definitely a glitch, won't be fighting this if they cancel lol.

lil_tiger

well ive ordered some underwear, tights and some kinda nice looking glasses (tumblers) for £5.34 worth a shot

simmmy_2

emerald_starcat wrote: »

Simmmy - did you definately put the right email address in?
How did you pay - if by paypal you can go onto paypal and access the order.
If not check your bank balance.


I didn't sign up for the site either but still got an email confirmation.

I did manage to sign up as i noticed i had'nt closed the page down but when i go to my account it's not showing my order but it is showing a order i made last week. The wrong email addy is possible though.

Thanks for the reply.

Charley1234

Yeah me too, just realised Ive placed an order but not put a delivery address in, LOL OOPS, Looks like the glitch might be at my expense.