We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Virgin Media problem. Any help??
petetidball
Posts: 143 Forumite
We switched from Sky(TV) and Talk Talk(Phone and net) to Virgin for all three to get one bill and becasue Sky couldn't give us phone and BB unless we changed back to BT first apparently.
Anyway, we were told by Virgin not to cancel Sky or TalkTalk as they would contact them so the service from them would end the day Virgin started. Lo and behold, two weeks into having Virgin we get bills from Sky and TalkTalk as I cancelled the DD's. They hadn't been cancelled and to pay the fees and the usage until they could disconnect us has cost us £50. Virgin are saying they cannot offer us any compensation as we didn't pay them the £50. Any ideas where to go with this? We're awaiting a phone call off the line manager as he was mysteriously unavailable when the phone monkey couldn't do anything.
Anyway, we were told by Virgin not to cancel Sky or TalkTalk as they would contact them so the service from them would end the day Virgin started. Lo and behold, two weeks into having Virgin we get bills from Sky and TalkTalk as I cancelled the DD's. They hadn't been cancelled and to pay the fees and the usage until they could disconnect us has cost us £50. Virgin are saying they cannot offer us any compensation as we didn't pay them the £50. Any ideas where to go with this? We're awaiting a phone call off the line manager as he was mysteriously unavailable when the phone monkey couldn't do anything.
Pardonez mois, mais votre cheval est dans mon cochon d'inde.
Proud to be dealing with my debts: DFW Nerd 610
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards