BT Scam

missile

If you change from BT, please check your call plan very carefully.

I changed from BT to Sky for calls and broadband. At the time Sky did not offer line rental.

Next quarter, I got a bill for BT for line rental plus one off costs. This turned out to be caller ID and 1571. I did not want these "services" complained and asked for refund, no joy:(. I was told these services would be cancelled .................

Next bill, I still have these one off service costs :mad:

I have now changed my Sky package to include line rental

custardy

did you have those services before?

missile

custardy wrote: »

did you have those services before?

Yes I had those services for free when I got my calls via BT. I did not notice until BT pointed out their conditions in (very) small print on their web-site, £3/month charge for low call users. Fair cop gov and I hope a.n.others will learn from my mistake

I await an explaination from BT why they have continued to charge me after these services were cancelled last quarter.

custardy

but did you cancel them?
you changed your call billing to Sky but the line services remained with BT

missile

custardy wrote: »

but did you cancel them?

Yes, please see my first post " I was told these services would be cancelled ................."

you changed your call billing to Sky but the line services remained with BT

These were a "free" services included with my BT call plan. I was not aware of the condition i.e. that there was a light user charge .... I should have read the small print more carefully. If you care to look at BT site you will see these "free" services are highlighted but this condition is not very easy to find.

My post is to advise others so that they do not make the same "mistake"

penrhyn

If you ever wish to change your phone or internet supplier in the future please be aware that in all probability you will have to first transfer your line back to BT. This could cost you £125.

missile

I am pleased to report>

I have had a phone call from Jim Gallagher @ BT customer services. He has agreed to refund the £10.77 which was charged in error and appologised for my inconvenience.

madeforidiots

missile wrote: »

I was told these services would be cancelled .................

JW...who told you?

If it was Sky then they're mis-selling. Changing your calls doesn't directly affect any calling features (I know this as I changed my BT calls last month to TalkTalk... aaaaand changed them right back!)

If it was BT then they're mis-advising... I'm assuming BT would call people attempting to leave their calls, but maybe not.