Virgin help please..

gabyjane

STILL not had a responce from them over our rubbish service and am fuming now..a simple sorry a long time ago would have been adequate but now they are taking the mickey.

numerous letters, calls, emails and nothing..our bill is over £20 what it should be due to having to call them and out of principal am not letting this go now.

Does anyone have an email i can use to get somewhere please?
Thanks

whatmichaelsays

Virgin what?

Virgin Atlantic? Virgin Media? Virgin Trains? Virgin Holidays? Virgin Active? Virgin Games? Vrigin Cruises? Virgin Wine? Virgin Mobile? Virgin Money?.....

pmduk

It's virgin, you'll be a lot happier when you accept you won't get decent service anywhere with Virgin.

neilmcl

whatmichaelsays wrote: »

Virgin what?

Virgin Atlantic? Virgin Media? Virgin Trains? Virgin Holidays? Virgin Active? Virgin Games? Vrigin Cruises? Virgin Wine? Virgin Mobile? Virgin Money?.....

+1. C'mon OP we're not mind readers, how about giving us a clue?

DCFC79

neilmcl wrote: »

+1. C'mon OP we're not mind readers, how about giving us a clue?

Lets play give us a clue, ill have the letter M please bob

gabyjane

Lol sorry forgot about the other services he provides...maybe the reason they can't respond to people hey as their so busy!
I have spent so much time using their web page etc to try and sort it i didnt think to check google etc.
It was Virgin media but i trawled the internet and found an old email address..i emailed them and suprise suprise got a responce from 2 people, then about 5 mins ago a call assuring me it will be sorted out by close of business monday!

Thanks

mumOf2wonderfulkids

gabyjane wrote: »

our bill is over £20 what it should be due to having to call them and out of principal am not letting this go now.

sorry i don't have much to add but when you call them from your landline (150) isn't it free?

DCFC79

mumOf2wonderfulkids wrote: »

sorry i don't have much to add but when you call them from your landline (150) isn't it free?

depends if they have virgin as a landline provider

woody01

I thought this thread was a call to 'Help A Virgin'.
So disappointed

Takoda

woody01 wrote: »

I thought this thread was a call to 'Help A Virgin'.
So disappointed

You mean as in rescuing her from a fierce dragon or something?

Bet you'd saddled up the white charger ready to go!!!!!! :rotfl:

I can understand your disappointment.

I have to admit though that I thought of something rude but then that's the way my mind works!!!

gabyjane

Lol woody1 and takoda//sorry to disappoint!

mumOf2wonderfulkids we thought the same and it does say so on their website but no we got charged for it all and we do have them as a phone provider.

Well as previously posted I was hoping to hear back from the man who emailed me by the end of today, i got home just after 9am and dh said he had rung and would ring back in 10 minutes..he did..he sat and went through the calls with me and said 'ok so £2 odd here..£4 odd there//oooh £99p this day' and so it went for ages!! i said to him that was aside to the mobile calls too..the total was £16. He has refunded £20 for the calls and another months free service (£20) and apologised profusely..i did ask about the calls and he said due to us having a BT line and not using virgin for it this is why the 150 is not free..typical hey!

Anyway i was very grateful and said i was very pleased he had been so efficient and helpful. He said any other probs to email him and he will call us straight back..if a prob with that for any reason i have a few other names and numbers to go through free of charge!..Result as far as i'm concerned!