Barclaycard

arathorn

I have been having problems logging on to my Barclaycard account online. I rang the support no. to be told I was using the correct logon details, but because the account is new and the computer does not have 6 months history it will not allow me to successfully login until June 2010. Not very useful to me. The customer service personnel are going to log a complaint on my behalf. Comments on a postcard please. Grumble over.

stephane_2

arathorn wrote: »

I have been having problems logging on to my Barclaycard account online. I rang the support no. to be told I was using the correct logon details, but because the account is new and the computer does not have 6 months history it will not allow me to successfully login until June 2010. Not very useful to me. The customer service personnel are going to log a complaint on my behalf. Comments on a postcard please. Grumble over.

Which computer? what do you mean 6 months history?

Cash_Flow

arathorn wrote: »

I have been having problems logging on to my Barclaycard account online. I rang the support no. to be told I was using the correct logon details, but because the account is new and the computer does not have 6 months history it will not allow me to successfully login until June 2010. Not very useful to me. The customer service personnel are going to log a complaint on my behalf. Comments on a postcard please. Grumble over.

What a load of tosh, you can utilize online banking from day one.

It looks like the advice given to you was destined for someone who is requesting a credit limit increase.

arathorn

stephane wrote: »

Which computer? what do you mean 6 months history?

Barclaycard staff said their computer hasnt accumulated 6 months worth of transaction history, so therefore was blocking my logging on attempts.

arathorn

Cash_Flow wrote: »

What a load of tosh, you can utilize online banking from day one.

It looks like the advice given to you was destined for someone who is requesting a credit limit increase.

I cant force them to fix it, they said I was using the correct details to logon with.

izools

Their feeding you lies mate I have been able to service my Barclaycard account online from the day the card arrived in November

I think it's abominable that they allow such incompetence on their helpdesk

arathorn

izools wrote: »

Their feeding you lies mate I have been able to service my Barclaycard account online from the day the card arrived in November

I think it's abominable that they allow such incompetence on their helpdesk

I will have to ring back and speak to someone who knows what they are on about. thanks.

arathorn

Rang back this evening to be told that as my Barclaycard is a cashback one, the programmers are working on allowing me to be able to log on without the 6 months history, it would be fixed by June 2010. As a gesture of goodwill they have credited my account with £5. Shame I cant logon to verify this, or logon to send them a secure email to complain. Doh!.

stella2009

arathorn wrote: »

Rang back this evening to be told that as my Barclaycard is a cashback one, the programmers are working on allowing me to be able to log on without the 6 months history, it would be fixed by June 2010. As a gesture of goodwill they have credited my account with £5. Shame I cant logon to verify this, or logon to send them a secure email to complain. Doh!.

I have never heard such nonsense in all my life!!

I have a Barclaycard Goldfish and I have online access and have done from day 1.

stephane_2

arathorn wrote: »

Rang back this evening to be told that as my Barclaycard is a cashback one, the programmers are working on allowing me to be able to log on without the 6 months history, it would be fixed by June 2010. As a gesture of goodwill they have credited my account with £5. Shame I cant logon to verify this, or logon to send them a secure email to complain. Doh!.

Complete non-sense, that does not make any sense whatsoever...are they telling you that you cannot log in into your online account because you haven't got 6 months history????
Are you asking the right questions? or are taking the !!!! here.....

Jakg

BarclayCard Initial, day the card arrived I could view it online...