Please help me - Cash genie took all my money..

Esoog

Can't see any mention of you agreeing to them taking lots of cash (unless you count;

1. You agree that you will notify us immediately if you change any of the following details or if they become at anytime incorrect and you furthermore agree that you will provide us with new and / or alternative details for:
2. Your residential address.
3. Your home telephone number.
4. Your mobile telephone number.
5. Your email address.
6. Your work address.
7. Your work telephone number.
8. Your bank account.
9. Your debit card.
10. In the event that we discover that any part of your loan application is or was fraudulent, or that we discover that any part of section 7 has not been adhered to, you agree that we may at our total discretion require that the total amount repayable shown in the Consumer Credit Agreement is repaid immediately. )

I suggest;

1. We are licensed by the Office of Fair Trading, PO Box 62691, London, EC4P 4UW. Our Licence number is 0630949
2. Cash Genie UK Ltd Trading has a complaints procedure and in the event that you have any concerns, or complaints, please write to Cash Genie UK Ltd, Dalton House, 60 Windsor Avenue, London, SW19 2RR in the first instance. If you remain unhappy with our decision, Cash Genie UK Ltd is a member of The BCCA (British Cheque Cashers Association) and adopts fully its complaint procedure. Further details can be found on their website, https://www.bcca.co.uk or telephone 01244 505904, email info@bcca.co.uk or write to Chief Executive, BCCA, PO BOX 3414, Chester, CH1 9BF.

Esoog

Try this too;

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Apologies

Dear Member, I am very sorry to hear about your disappointment with our company. I would welcome the opportunity to discuss any issues you have and resolve this matter to your satisfaction. Please telephone us on freephone 0800 046 8121 and ask for the Senior Managers Office. Yours faithfully Finn Parkes Group Operations Manager

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Check out this site for similar complaints (scroll down)

http://www.instantcashsolutions.co.uk/cash-genie