DELL TERMS&CONDITIONS PLZ HELP

RoyalReccon

HI GUYS,

I PLACED AN ORDER WITH DELL FOR NEW PDA BUT LATER (IN AN HOUR) FINDS OUT I CAN BUY IT CHEAPER ELSE WHERE. SENT THEM AND E-MAIL ASKING THEM TO CANCEL THE ORDER AND DO NOT PROCESS BUT RECIEVED FOLLOWING EMAIL AFTER MORE THEN 24HOURS, WHEN THEY DESPACHED THE ORDER.

Dear Customer,

Thank you for contacting Dell Online Customer Care.

This order has been purchased under our Business Channel and does not constitute a return for refund for any reason in accordance with Dell's Terms and Conditions of Sale and Service.

We are sorry that we could not help you on this ccasion.

As per our Records your order has now been Invoiced -this means the order has shipped from the Factory and is either on route to your Local Depot in the UK or on Route to the Customer.

Please note that from the date of shipping an order can take an estimated 2-3 days to be delivered.

You can contact the Couriers 'Walsh Western' on 08706063355 quoting your Dell Order Number XXXXXXX

Thanks,
Roshini

I WOULD BE GRATEFUL IF YOU CAN HELP ME OUT WITH THIS AS I DONT WANT THIS FROM DELL ANY MORE.

THE ORDER HAS NOT BEEN DELIVERED AS YET, EXPECTED DATE IS 18TH JAN.

PLZ HELP ME

THANKS IN ADVANCE

shrek101

I am wondering if the Distance Selling Act still applies here.

If it does and you have contacted Dell directly informing them that yiou have chnaged your mind BUT if they tehn send the goods you will either refuse delivery or send the goods back under the Distance Selling ACT.

Even though companies have terms and conditiosn in some cases they dont override the law.

You could check your local Trading Standrads on Monday give them a ring.


http://www.oft.gov.uk/Business/Legal+Powers/Distance+Selling+Regulations/default.htm

f you sell goods or services to consumers by:

* the internet
* digital television
* mail order, including catalogue shopping
* phone
* fax

then you need to know about the Consumer Protection (Distance Selling) Regulations 2000.

The key features of the regulations are:

* you must give consumers clear information including details of the goods or services offered, delivery arrangements and payment, the supplier's details and the consumer's cancellation right before they buy (known as prior information)
* you must also provide this information in writing
* the consumer has a cooling-off period of seven working days.

On these pages you can find more about:

RoyalReccon

I am wondering if the Distance Selling Act still applies here.

If it does and you have contacted Dell directly informing them that yiou have chnaged your mind BUT if they tehn send the goods you will either refuse delivery or send the goods back under the Distance Selling ACT.

Even though companies have terms and conditiosn in some cases they dont override the law.

You could check your local Trading Standrads on Monday give them a ring.


http://www.oft.gov.uk/Business/Legal+Powers/Distance+Selling+Regulations/default.htm

f you sell goods or services to consumers by:

   * the internet
   * digital television
   * mail order, including catalogue shopping
   * phone
   * fax

then you need to know about the Consumer Protection (Distance Selling) Regulations 2000.

The key features of the regulations are:

   * you must give consumers clear information including details of the goods or services offered, delivery arrangements and payment, the supplier's details and the consumer's cancellation right before they buy (known as prior information)
   * you must also provide this information in writing
   * the consumer has a cooling-off period of seven working days.

On these pages you can find more about:

Thanks Shrek101 Its realy a great help, i have sent following email to DELL, lets see whats the reply will be

Dear Roshini,

Thanks for your kind reply.

Now, according to Office of Fair Trading

http://www.oft.gov.uk/Business/Legal+Powers/Distance+Selling+Regulations/distance+selling+regs+cancellation+periods.htm

Distance selling regulations - cancellation periods
The regulations give consumers an unconditional right to cancel an order. This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.

If a consumer cancels an order, written notice must be given to you by:

goods – seven working days from the day after that on which the goods are received by the consumer
services – seven working days from the day after that on which the consumer agrees to go ahead with the contract


I would suggest you look into this once more and sort it out, or I need to look into further legal advice.

I will wait for your kind & quick reply

Thanks


Kind Regards,

xxxxxxxxxxx