Principality-bond maturity issues?

C_Mababejive

Has anyone had issues with Principality admin of fixed rate bonds?
i.e repayment,calculation of interest,transferring matured bonds into new bond products etc

ta

RayWolfe

No. The only problem is that they only repay by cheque; slow, risky, unhelpful but no different to many others.

Chadsman

I have had two bonds mature with them recently.
I was promised a maturity pack would be sent out for each bond a few weeks before they matured- neither arrived.
When I opened the bonds I said I wanted interest to be paid directly to my Principality e-saver anticipating a b@lls up- it did not happen.
I wrote letters instructing that the matured funds be transfered to my Principality e-saver and that they email me confirming receipt of said instruction- no email was sent and there was a 10 day delay in the transfer of funds from the first matured bond.
When I opened another regular saver bond with them they emailled me saying my address had been updated because 'that is just something we do'.

Arrange the words 'poor' and 'p!ss' into a well known phrase or saying.

focae

Chadsman wrote: »

Arrange the words 'poor' and 'p!ss' into a well known phrase or saying.

Oh, so harsh!!

Regular Saver Bond matured 31 Dec 2009
Letter sent requesting cheque sent 04 Jan 2010
Received cheque and in my account 08 Jan 2010

Couldn't fault them in any way.

steady__eddie

When I returned from my daily toil yesterday, I was informed that they had rung me at 11:30 and had been told that despite recent press reports, some fortunate people still go out on a daily basis to work. They enquired when my return was expected and were told 3 p.m. and replied that they would ring again at 3:30.
I awaited their call with expectation, had I won poundsworth of shopping vouchers for completing an online survey which mutuals tend to circulate nowadays or will it be something more mundane like what do I want to do with a regsave which matures in a few weeks ?
Alas I don't know because they didn't ring back.

2010

The last time I looked I believe the Principality did have phone lines connected to their business.

0845 045 0006 8-8 weekdays

claire07

They're not my favourites as they don't transfer into the e-saver and when my 2 year bond matured recently and I rolled it over into another they increased the rate the day after mine matured and wouldn't let me have the better rate.

steady__eddie

I received a letter from them yesterday explaining the options available for my maturing regsave and requesting a prompt response from myself instructing them of my intentions, the Welsh are as bad as the Scots for not enclosing business reply envelopes. (please don't report me for racism)

RayWolfe

Google Principality Freepost.

C_Mababejive

Principality-when your bond matures you get a letter asking options. No replied paid envelope. If you then have the audacity to ask them to BACS your money elsewhere,they want to charge you £32(?) but they will send a cheque for free. You also get a phone call from an advisor who tries to sweet talk you into another bond. These people forget whos money it is and are only interested in lining their own pockets/getting commission.

Finally,when they do pay you out,you just get your passbook back and no kind of statement.

MarkFromCornwall

C_Mababejive wrote: »

Principality-when your bond matures you get a letter asking options. No replied paid envelope. If you then have the audacity to ask them to BACS your money elsewhere,they want to charge you £32(?) but they will send a cheque for free. You also get a phone call from an advisor who tries to sweet talk you into another bond. These people forget whos money it is and are only interested in lining their own pockets/getting commission.

Finally,when they do pay you out,you just get your passbook back and no kind of statement.

£32? You are obviously a favoured customer. My closure letter for the St. David's Day Regular Saver Bond offered a BACs transfer for £37.50.

Mark