Where is my address - E.ON?

emeraldbugle

I tried to switch last night, but my address is not in the drop down list, when I search by postcode. We changed the name of our house 2 years ago, every other company/authority has the correct address listed in their drop down lists.

Why not E.ON? :mad:

There is not an option to manually enter your address.

I have contacted E.ON.

E.ON_Company_Representative

Hi emeraldbugle,

If the address isn’t on the drop down when going through the quote tool, then it must not be on our address database, sorry about this.

Unfortunately I don’t know where our address database takes its information from. Wherever it is, it can’t have been updated with your new property name.

If you email me with the address, I can create the address in our system so you can then quote successfully through the website.

Alternatively we can carry out the quote over the phone.

I’d be interested to check this as well to see if the national electricity and gas databases have the new address information.

Brian

spiro

The electricity meter point address is not mastered by the suppliers but by the Distribution Business. If PAF has not recorded the change of name then the distributor won't update their records.

emeraldbugle

It seems Scottish Power may be to blame. They had my correct address two years ago, but failed to update their system until recently. Maybe it will filter through soon, but it is sooooo annoying.

Brian - Thanks will email you.

spiro

emeraldbugle wrote: »

It seems Scottish Power may be to blame. They had my correct address two years ago, but failed to update their system until recently. Maybe it will filter through soon, but it is sooooo annoying.

Brian - Thanks will email you.

You need to remember that the billing address used by a supplier is in no way connected to the PAF files issued by the Post Office which most companies use when you select your address by entering the postcode and then selecting the house name/number. Therefore SPOW may have updated their supplier records (for mailing purposes) but that update won't have gone anywhere else.

emeraldbugle

Yes, PAF was updated two years ago.