facebook problems?

helenamy123

hi,

my daughter has just had this new laptop on the government scheme http://www.xma4ha.co.uk/Brands/Brands_Toshiba.aspx and is having problems trying to use facebook (i know I know) - on the lil farm application it works okay for a while then crashes out or blocks up, and on the aquarium one it wont load just crashes straight away.

Any advice? please? (other than dont use facebook)

(I know these laptops meant mainly for school work, but you know what kids are and it is half term! lol)

many thanks

helen x

aliEnRIK

Your aware of the number of viruses doing the rounds in some facebook applications yes?

Money_Grabber13579

Those applications sound like their legit assuming they're the same one's I'm thinking of, however they are very hard on computer resources. What are the names of the applications?

helenamy123

They are called 'lil' farm life' and the other is 'happy aquarium'

cheers x

Money_Grabber13579

Not the one's I was thinking of, but they should be okay virus wise. I know several people using the latter with no problems. What actually happens during the crash? Does the browser close or does everything just freeze up? You could try using a different browser (Firefox, Chrome)

helenamy123

well, on lil farm the screen goes paler and the rotating circle comes up like its trying to do something, then blocks up and shuts down browser,

on aquarium it just comes up straight away wiv your browser is not responding or similar message

thanks for your help x

aliEnRIK

Downloaded the latest JAVA and FLASH updates? Do you use IE or FIREFOX?

Money_Grabber13579

Ok, on the first one, it sounds like either a server problem, or an internet problem. Just noticed it came with mobile broadband, so it's possible that you aren't in a 3G area, so it's not fast enough to load this game. If you're using fixed line broadband however, then I'd suggest that the game's servers are overloaded. (Happens quite a bit with facebook games!)

For the second issue, try updating flash player (either one of the top 2 depending on your browser) or try Firefox or Google Chrome if you're using IE. By the way, are all the Microsoft security updates installed?

helenamy123

we are using landline broadband not mobile, thanks for the advice up to now

Nade_2

Update your Flash player.

http://get.adobe.com/flashplayer/

poppy10_2

Try updating Flash - that might be the problem.

http://get.adobe.com/flashplayer/