tesco online order.. £40 more expensive on delivery

kaytata_2

i placed my first and second online orders @ tesco on Monday! to be delivered one day apart.

i ordered pringles crisps on both orders at 74p. yesterday my first ever order arrived perfect.
my second order came today, ~I was quoted £69.86 when i placed the order online. but on delivery note it was at £84!! this is because the pringles are today priced at 2.03p!

can they do that? when i placed the order, it didnt say the offer would be running out (i.e back to 2.03p) before my order was delivered and i placed both orders at the same time....

unfortunately my sister signed for the delivery. wat shud i do now? am feeling very dissapointed with my first shop, i think i prefer going instore to buy! yu know exactly how much your paying

tabskitten

Get onto their CS dept and cause a stink- they will refund you i bet!

slummymummyof3

Doesn't it normally say on special offers when the offer expires?

tabskitten

jeez- was that £40 worth of pringles?!
how many packs did you order?

parahandy

I've found Tesco online CS very helpful - if you have a complaint on your order they will likely refund you accordingly.

madderrose

I had this the other day with Linda McCartney sausages. Added them to the order on Monday night for £1, delivered Tuesday morning and the price was £1.87 or something. Was a bit annoyed as it's normally pretty clear when offers end, they usually flag it up at checkout and give you the opportunity to change the order or delivery date.

I can understand the price of fruit and veg fluctuating daily but not Pringles or sausages. I let it go as it was only the one pack but any more and I'd email them. Definitely would in your shoes.

zfrl

Call them. They did this to me. If the offer is going to expire before your delivery date it should be flagged at the time of ordering (checkout).

After a quick call they refunded the difference between what they should have charged and what they actually charged.

cagsd

How did that work out at£40 difference, just out of interest?

thatguy1

Quoted from the 'about thee guide price'

The prices of some products may vary between when you place your order and when it is delivered.

http://www.tesco.com/superstore/content/?category=sys&id=guide&popup=1

kaytata_2

oops it was meant to say £14 not £40
i order £69 worth of stuff, but came to £84 on delivery note.

Can i return it even though my sister signed it and accepted delivery?

davetrousers

kobita1985 wrote: »

i ordered pringles crisps on both orders at 74p. yesterday my first ever order arrived perfect.
my second order came today, ~I was quoted £69.86 when i placed the order online. but on delivery note it was at £84!! this is because the pringles are today priced at 2.03p!

But 2.03p is considerably less than 74p?