Capital One PPI Charges

jackie_k

Hi

Please could someone advise me on my next step.
Thanks to this website my oh started claiming PPI charges back from Capital One. He had opened his account in August 2000.Today he received a letter saying that during a telephone converstaion on the 14th August 2000 he requested it and they have said:

Capital one ensures that our telephone scripting is clear,fair and not misleading. You were asked for your consent to hear the limited version of terms and to receive full details in the post immediately afterwards. The product is optional and this was made clear to you, Questions are asked to determine eligibility for the PPI product during the call. You received the full policy document and a certificate of insurance which sets out costs and start date-which you also received a 30 day cooling off period. Capital one has procedures in place to monitor the sale of ppi over the telephone. Now the bit that i need advice for:
Although we feel the ppi was not mis-sold we are prepared to refund premiums and associated interest on a non liability basis. This totals £1137.39 in premiums and £14.74 in interest totalling £1114.04.If you are happy to accept this offer please sign and return the claim form.
Financial regulations require me to advise you that this is my final response in relation to this matter. You now have the option to refer your complaint to the FOS.

So obviously they cant calculate the figures as the above doesnt add up and does the OH accept? He cant remember whether he did accept the ppi during the call and likewise whether any documents followed.

Thanks
Jackie

maxdp

Just give them a ring and query the interest payment. It does not seem correct at all. If you do take this to the FOS there is going to be at least 18 month wait.

Am sure you can get this sorted directly with them though.