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Need help to claim Lloyds TSB C.Card charges back please?

buel
buel Posts: 674 Forumite
in Reclaim bank & credit card charges
Hi everybody/anybody, please can i have a bit if advice?
I am trying to help my friend claim some credit card charges back from those lovely people at Lloyds TSB, i have his statements, is the correct advice just to send them a preliminary request for repayment of all the charges...and then later on down the line sort out the interest etc?
Please get back to me asap!
Thank you in advance!
Not yet a total moneysaving expert...but im trying!!

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    If you read the guide for reclaiming it does explain this. You either include interest now or not at all.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • buel
    buel Posts: 674 Forumite
    Sorry for this, im quite slow sometimes, where is the guide please?
    Not yet a total moneysaving expert...but im trying!!
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    http://www.moneysavingexpert.com/reclaim/credit-card-charges
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • buel
    buel Posts: 674 Forumite
    Hello again,
    im sorry to bother you but please can anyone tell me which address to use to send the prelim request for repayment of charges for Lloyds TSB?
    Not yet a total moneysaving expert...but im trying!!
  • marshy27
    marshy27 Posts: 42 Forumite
    buel wrote: »
    Hello again,
    im sorry to bother you but please can anyone tell me which address to use to send the prelim request for repayment of charges for Lloyds TSB?

    I sent mine to the address on my bank statement. If its the wrong address they'll fax it through to the right address/department :)
  • buel
    buel Posts: 674 Forumite
    Hello again everybody!
    Ok, i sent my friend's prelim letter to TSB along with the list of charges and interest added (using the online calculator on this brilliant site) and sent it on the 19th of Feb by recorded delivery, they have sent two letters back to my friend, both saying how they are sorry he had the cause to complain, blah blah, and both letters say they will 'investigate' and this may take up to 28 days, am i right in thinking that i should not wait the 28 days and should now send the second and final letter to them?
    Is there a template letter here somewhere please? I seem to get a bit confused when trying to find such a letter..!
    Not yet a total moneysaving expert...but im trying!!
  • buel
    buel Posts: 674 Forumite
    Bumpy Bump?
    Not yet a total moneysaving expert...but im trying!!
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    buel wrote: »
    Bumpy Bump?
    They got 8 weeks if you are going FOS route but if not then send another letter threatening court and follow through. Your choice.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    10,000 Posts Combo Breaker
    buel wrote: »
    ...Is there a template letter here somewhere please? I seem to get a bit confused when trying to find such a letter..!
    Template/sample letters for you to modify as required are available in the guide already linked to.
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
  • smunchkin
    smunchkin Posts: 19 Forumite
    This is the address that I used

    Lloyds TSB Bank Plc
    Customer Relations
    Charlton Place
    Andover
    Hampshire
    SP10 1RE

    Hope that Helps
This discussion has been closed.
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