EDF lost credit in new Pre-Pay gas metre

JezzaBelle_2

I have a new EDF pre payment gas metre, after the last one detected a 'reverse flow' problem and 'lost' £20 of gas overnight.

EDF began very helpfully after changing the metre the same day, and telling me that the £20 which was on the old metre would be sent to my pay point, and after 2 or 3 times of charging my pre-payment card, the £20 would register onto my card and show in my metre.

I have re-charged my card 6 times now, and no £20 has appeared. I phoned EDF, and a very nonplussed girl told me I had until the 30th Feb to reclaim the credit waiting for me by charging up my card. I was told (by the SAME girl during the SAME call!!) it could take up to 10 'charges' for the £20 to be activated, that the card needed to be left in the charge machine for 'some minutes', that the payment may not have reached my paypoint yet, that I should try charging up my card with different amounts, along with a few other 'words of wisdom' but no definitive answer!!

Is it normal to have to wait so long for my credit to be refunded to my pre-payment card?

I am a single parent, currently living on 6p noodles so I can keep my young children warm, PLEASE HELP!!

JezzaBelle_2

Finally, after nearly a month of wrangling, I asked them to stop messing me about with the pending re credit, and they agreed to send me a cheque for the £20. Credit where it's due, I got the cheque the next day, so a good outcome, if a rubbish system!