Do I have any rights? Item now reduced after I have received it....... UPDATED!

geminibabe

Hiya, hoping somebody will be able to help me on this one.

I ordered a double bed and matching shelving unit from a well known mail order company late January time and was told it would be here on 5/2/10. Ok.

But, when item was delivered it was a PLASMA UNIT (very heavy long awkward box to store) with, wait for it, SOMEBODY ELSES NAME & ADDRESS on it!! My address sticker had been put on the side also, although the manufacturers printed on the box the details of the plasma unit. I was told by the men to sign for it and arrange a return or else it would be charged to my account. But no bed....

After calling the mail order company, they said the bed is on its way and would be with me later on that week - fine (another day wasted waiting in), and the shelving unit needed to ordered again, delivery expected in another 3 weeks!!!!! (Obviously the unit went to the lady who the plasma unit belonged to).....

Anyway, the bed came, and the unit finally arrived at the end of last week, put together and am really pleased with it. Just went to write a review on the website saying how pleased I am with it, and the ruddy thing is now about £80 cheaper all in.............. so annoyed!!!! :mad:

Can I ring up and complain about that? Has anyone ever done this??

Thanks in advance!!

McKneff

You can ring and complain, it may not get you anywhere as you have no rights in the matter, you were quite happy to pay the price that you did.

Ring them by all means but dont hold your breath.

geminibabe

Ahh thanks for your reply! I have popped them an email about it, will post the reply!!

Cheers

pmduk

Would you have paid the extra if it had gone up? I understand the frustration, but that's life. let it go.

shegirl

It happens to people all the time,I think nearly everyone could state a time they bought something and then it was reduced.

Can you complain?Well nobody can you stop you complaining about anything but to be honest it's a waste of time.Stores have sales and reductions,you can't expect them not to reduce because others have paid more

mumOf2wonderfulkids

i bought some curtains from littlewoods direct/very at the end of last year, they took a while to be delivered and on the day they were delivered i noticed on the site they were half price (i originally used a discount code so half price worked out to be £10 cheaper than what i paid)
so i called them up (not really expecting them to do anything, but if you don't ask you never know) they said the price is what it was at time of ordering etc but as a goodwill gesture they credited the difference to my account.
but mine was only £10, don't know if they would do it for £80 , you can only try

geminibabe

Thanks for all your mixed replies, I sent an email and have just had a reply;

Dear Miss ********

Thanks for contacting us regarding your order for the bedframe and shelving unit.



Upon checking our system we find that the bedframe has been reduced to £254.47 and the shelving unit has been reduced to £126.81. I am pleased to confirm that I have adjusted your account for you and you will see this on your next statement.
We are sorry for any inconvenience caused and look forward to you shopping online with us again soon.



Kind Regards


Online Customer Services

Just looked on my account on line and they have credited back nearly £70!

Its like the old saying goes, if you dont ask you wont get!!!

:j

dacdesigns

Nice one mate

Equaliser123

Well done.

To be fair, you could have rejected the item under the DSR and then re-ordered at the lower price.

geminibabe

Would have been a pain in the neck to send back and re-order it seeing as though we have already put the thing together and are sleeping in it!!!

McKneff

Well done, costs nothing to ask and youve had a result.