British Gas pre payment

craig5201

how come i cant top up my elec key at a pay zone
i get told my keep dont work in the payzone
but if i got to a paypoint it works fine

thanks

SwanJon

British Gas have stopped working with PayZone.
You can still top up at PayPoint & the Post Office (or if you have the doodah, at home).

(I work for BG)

craig5201

why have they stop working with them and will they start back working with them

im still wating on my home top up

SwanJon

Couldn't tell you why they decided to stop, but don't think there are any plans to start again.

craig5201

do you know if they got plans to send the home top ups with the keys or cards

SwanJon

Your current key should work, and they'll send a new gas one.

chrisb1357

Only works on Pay Point Only. We was using the home topup using the USB Card and key Reader but are now unable to as we have WIndows 7 PC's and not XP which these devices dont support

Chris

spiro

chrisb1357 wrote: »

Only works on Pay Point Only. We was using the home topup using the USB Card and key Reader but are now unable to as we have WIndows 7 PC's and not XP which these devices dont support Chris

I’ve heard BG are bringing out an update to Home vend which will allow it to work with Windows 7 in about the next month.

markharding557

chrisb1357 wrote: »

Only works on Pay Point Only. We was using the home topup using the USB Card and key Reader but are now unable to as we have WIndows 7 PC's and not XP which these devices dont support

Chris

A little computer related advise here.
assuming you have a copy of xp.
download and install virtualbox on your win7 and then install xp in virtualbox.
problem solved:)