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British Gas pre payment

craig5201
craig5201 Posts: 27 Forumite
Part of the Furniture Combo Breaker
in Energy
how come i cant top up my elec key at a pay zone
i get told my keep dont work in the payzone
but if i got to a paypoint it works fine

thanks

Comments

  • SwanJon
    SwanJon Posts: 2,342 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    British Gas have stopped working with PayZone.
    You can still top up at PayPoint & the Post Office (or if you have the doodah, at home).

    (I work for BG)
  • craig5201
    craig5201 Posts: 27 Forumite
    Part of the Furniture Combo Breaker
    why have they stop working with them and will they start back working with them

    im still wating on my home top up
  • SwanJon
    SwanJon Posts: 2,342 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Couldn't tell you why they decided to stop, but don't think there are any plans to start again.
  • craig5201
    craig5201 Posts: 27 Forumite
    Part of the Furniture Combo Breaker
    do you know if they got plans to send the home top ups with the keys or cards
  • SwanJon
    SwanJon Posts: 2,342 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Your current key should work, and they'll send a new gas one.
  • chrisb1357
    chrisb1357 Posts: 836 Forumite
    Part of the Furniture 500 Posts Combo Breaker I've been Money Tipped!
    Only works on Pay Point Only. We was using the home topup using the USB Card and key Reader but are now unable to as we have WIndows 7 PC's and not XP which these devices dont support

    Chris
  • spiro
    spiro Posts: 6,405 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    chrisb1357 wrote: »
    Only works on Pay Point Only. We was using the home topup using the USB Card and key Reader but are now unable to as we have WIndows 7 PC's and not XP which these devices dont support Chris
    I’ve heard BG are bringing out an update to Home vend which will allow it to work with Windows 7 in about the next month.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • markharding557
    markharding557 Posts: 3,116 Forumite
    chrisb1357 wrote: »
    Only works on Pay Point Only. We was using the home topup using the USB Card and key Reader but are now unable to as we have WIndows 7 PC's and not XP which these devices dont support

    Chris
    A little computer related advise here.
    assuming you have a copy of xp.
    download and install virtualbox on your win7 and then install xp in virtualbox.
    problem solved:)
This discussion has been closed.
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