UREGENT Macbook Pro out of warrenty problem

smcaul

No you did'nt. you and others have said the seller can choose, which is incorrect, as I have said all along.

neilmcl

smcaul wrote: »

No you did'nt. you and others have said the seller can choose, which is incorrect, as I have said all along.

May I suggest you re-read this thread then.

I'll make it easier for you.

neilmcl wrote: »

OK, I'll bite.

Again, the misconception is yours. As the legislation clearly states, as well as every other consumer advice website out there, the buyer cannot insist on the remedy.

smcaul

somethingcorporate wrote: »

Would you care to elaborate on the circumstances? I'm genuinely interested.

Comet were the first over a DVD player, this was when DVD players were first on the market so a fair while ago. Item went faulty within a month so was replaced, replacement went faulty after a further 5 months, they would only repair, I would not accept this they would not budge. I got my money back

There have been several others, can't think of them off hand at the moment as they were all some time ago now.

I have learnt along the way how to minimise the need to pursue court action - this normally involves only writing the company once and then starting proceedings without further correspondence. This shows them you are serious and have done your homework as it were!!!

smcaul

neilmcl wrote: »

May I suggest you re-read this thread then.

I'll make it easier for you.

Now you see, there you go again, now look at why you wrote that post in the first place. From our first discussions on this subject in other threads you are slowly trying to back track, going from "it is the retailers choice" to much more of a "they need to decide between them", won't be long before you fully agree with me, just bite the bullet and admit you were wrong all along - go on, you know deep down you want to

d2cracker

Guys calm down lol.

I called cunsumer direct and you can request a replacement or repair at no cost to the customer within 5 years... The retailer can offert a setelment if the repair is too expensive. They offered me £600 as said the unit was wrote off. I then said that it was obvious that the unit was not of satisfactory quality, and a Apple product work for years that is why they are so expensive and are renound for exceptioanl quality.

CD said I can regect any offer they put to me, but expect that it could go to court. Chances of this would be slim as some companies cant be bothered with the bad press etc.. I just advised them that this was logged with CD and I will take it all the way. Needless to say they backed down and the new unit has been ordered.

HTH
si

smcaul

The problem is though d2cracker, that all too often people are being advised wrongly on here that the retailer has the choice, but they don't, this thread was just another one in a long line of them recently!!

And to add further proof, in the last hour I have just had a confirmation email from the UK Business manager of a company who I have had to escalate a complaint to, for a refund on a smartphone that is now 5 months old.

Basically the unit went faulty I respected their procedures and sent direct to manufacturer for repair, that repair was not effective and so I sent unit back to retailer. The returns dept. at retailer just want to send to manufacturer for repair again, I asked for replacement or refund. They refused, one quick email to the CEO and copied into the business manager has seen issue resolved within 2 hours of that email.

neilmcl

smcaul wrote: »

The problem is though d2cracker, that all too often people are being advised wrongly on here that the retailer has the choice, but they don't, this thread was just another one in a long line of them recently!!

And to add further proof, in the last hour I have just had a confirmation email from the UK Business manager of a company who I have had to escalate a complaint to, for a refund on a smartphone that is now 5 months old.

Basically the unit went faulty I respected their procedures and sent direct to manufacturer for repair, that repair was not effective and so I sent unit back to retailer. The returns dept. at retailer just want to send to manufacturer for repair again, I asked for replacement or refund. They refused, one quick email to the CEO and copied into the business manager has seen issue resolved within 2 hours of that email.

All that has proven is that you managed to get some goodwill by chasing up head office, which can quite often happen. It certainly doesn't mean that they were legally in the wrong by offering to repair, not unless you could have shown that a further repair would have caused some significant inconvenience.

somethingcorporate

neilmcl wrote: »

All that has proven is that you managed to get some goodwill by chasing up head office, which can quite often happen. It certainly doesn't mean that they were legally in the wrong by offering to repair, not unless you could have shown that a further repair would have caused some significant inconvenience.

Agree with Neil here, all that was is a display of goodwill. You were entitled to damages equivalent to a 5 month old smartphone - if you got a new one or a full refund then that was above and beyond legally what they would be required to offer.

smcaul

We shall never know!!!