Latest BG Bill - No cost breakdown shown - normal?

humfer

Just had latest bill covering the last 2.5 months so quite high over the cold/christmas period. However for the first time I can remember it states the amount used (which is correct as I have provided both start and finish no.s) but then simply shows total amount of gas/elec used in £. No cost per unit, no breakdown whatsoever. Is this normal?

Also as the bill covers on 78 days, how do you work out how the dual rates have been worked out (i.e. upto 2680 at X and anything over 2680 at Y)

GetRealBabe

Hi

This might help:

http://smartmeter.ukpower.co.uk/

GRB.

humfer

GetRealBabe wrote: »

Hi

This might help:

http://smartmeter.ukpower.co.uk/

GRB.

Thanks. Thats a nice little tool. Comes out within a couple of quid of what the BG bill is.

Regarding the lack of a breakdown on the BG bill though - is this normal?

Cardew

There have been a couple of threads on this subject.

BG have a computer glitch and the detailed breakdown has been missing on a lot of bills. It was on mine(on-line) but it is now showing in full.

smidgey

Is it an online bill? There is an issue with the PDF template on the website which will be fixed shortly.

humfer

smidgey wrote: »

Is it an online bill? There is an issue with the PDF template on the website which will be fixed shortly.

Yep it an online bill. Are you suggesting that once its sorted, I should be able to go back into the bill and see all the details?

Bark01

Would this glitch have effected all my historical bills? are the PDF's created fresh evey time I log in? Only asking as i checked back through my online bill history and none of them have unit rates (I've got 18 months worth of bills)

Cardew

Bark01 wrote: »

Would this glitch have effected all my historical bills? are the PDF's created fresh evey time I log in? Only asking as i checked back through my online bill history and none of them have unit rates (I've got 18 months worth of bills)

Just checked back on some of mine and all are now OK!

abwsco

It's not showing on my November or February ones either. Typical when I'm trying to work out what to shift to.

hansi

Cardew wrote: »

There have been a couple of threads on this subject.

BG have a computer glitch and the detailed breakdown has been missing on a lot of bills. It was on mine(on-line) but it is now showing in full.

I have sent them three mails on this subject, so far they have not replied!