Direct Debit Guarantee-not exactly true

karatedragon

Which Telephone Company?

unphased

TalkTalk. THE worst telephone company ever to be released on to the unsuspecting British public. Absolutely attrocious.

btw I have just posted my complaint and await with baited breath the outcome.

alex69

Had similar problem with Coop.

I am reporting them to the obundsam for violation of DD terms and switching bank (after over 10 years with them).

http://forums.moneysavingexpert.com/showthread.html?t=2230851&highlight=coop+direct+debit

BASFORDLAD

Sounds like co-op to me

Mikeyorks

alex69 wrote: »

I am reporting them to the obundsam for violation of DD terms

Except - in your case - it's more your inability to understand the terms of your payment agreement with your energy company.

unphased

Update: I received a telephone apology today from the bank and they agreed with the content of my letter. They will be reviewing direct debit refund procedures with the branch concerned and have spoken to the telephone operator in customer services who wrongly advised refund cannot be actioned by telephone . It pays to complain.

jonesMUFCforever

unphased wrote: »

Update: I received a telephone apology today from the bank and they agreed with the content of my letter. They will be reviewing direct debit refund procedures with the branch concerened and have spoken to the telephone operator in customer services who wrongly advised refund cannot be actioned by telephone . It pays to complain.

I bet the staff are quaking in their boots - its a whitewash but if it makes you feel better?

masonic

jonesMUFCforever wrote: »

I bet the staff are quaking in their boots - its a whitewash but if it makes you feel better?

The OP complained and got the outcome they desired, that's all that matters. Who can say there isn't some conspiracy going on at the bank, but I think it's more likely the staff members concerned were just being incompetent.