New trick to catch you out - MBNA

MarkyMarkD

I think they must send out those letters on a selective basis, as I've had more than 3 promotional MBNA periods (on different cards) and never had such a letter.

dazed

They get sent out to every promotion ending customer.

Blame royal mail

Chris2000

MarkyMarkD wrote:

It's not up to them to remind you the promotion period is about to end. No credit card company does so, in fact.

It's now a condition of the Banking Code that they must do precisely that!

10.13 We will warn you when an introductory promotional interest rate on your credit card is about to come to an end.

RockSteady_3

I think that is wishful thinking. I was told by them that they DO NOT send a letter in advance, are NOT required to send a reminder (unless they have it in the T&C's, which they haven't.).

I think you are getting confused with 'introductory rates or offers'. They tend to write to you with cheques, etc, then. I have been a customer for a many years. Brand New Customer Only springs to mind.

So, as they confirmed, no warnings, no letters, nada. Just a message on the statement saying that the estimated interest will be ... whatever. But by that time the interest is clocking up.

Good news is they have now given me half the interest as a show of good faith, so fair do's. It has been written off to experience. Thanks all.

MarkyMarkD

Chris2000 wrote:

It's now a condition of the Banking Code that they must do precisely that!

10.13 We will warn you when an introductory promotional interest rate on your credit card is about to come to an end.

That must be a very recent requirement, and it's odd that MBNA still don't seem to be complying with it.

dazed

MarkyMarkD wrote:

That must be a very recent requirement, and it's odd that MBNA still don't seem to be complying with it.

but they do by sending out the letters and credit card cheques ......

jonnydoe

Yeh I thought it was part of the banking code too.. I know that the last credit card I had warned me the previous month. But yes i agree you do have to be careful..

mrsw

dazed wrote:

but they do by sending out the letters and credit card cheques ......

Before I had my 0% deal, I requested A&L not to send me any cc cheques in the post. Perhaps this is why I have never received any notification of the end date