Disk drive not working on laptop

penny_pitstop

Nothing seems to happen when I insert a disk into the drive, I have tried various disks (Cds and DVDs) but nothing happens!
What could it be and is there anything I can try toget it working?
Thanks

Browntoa

see if it shows in device manager

http://www.computerhope.com/issues/ch000833.htm

it may have a yellow exclamtion mark if not working

have you got Itunes installed on the Laptop ??

penny_pitstop

It says this:


Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

What does this mean? I clicked on 'find a solution' but it did nothing...

enigma52

uninstall it in device manager then click scan for hardware changes and let windows install the driver

penny_pitstop

enigma52 wrote: »

uninstall it in device manager then click scan for hardware changes and let windows install the driver

Did this, but there is still an exclamation mark by the drive, and it still doesn't work

gaming_guy

its the horrible upper/lower filters bug:

http://support.microsoft.com/kb/314060

penny_pitstop

gaming_guy wrote: »

its the horrible upper/lower filters bug:

http://support.microsoft.com/kb/314060

It went through the motions and then said that the device could not be reinstalled!! So I tried to do it myself...I followed the instructions and when I get to this part:

1. In the navigation pane, locate and then click the following registry subkey:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
2. In the right pane, click UpperFilters

I can't find it, I have HKEY_LOCAL_MACHINE but when I click on it there's nothing in the right pane except 'default'

What now?

fwor

You need to click on the + sign to the left of HKEY_LOCAL_MACHINE, which will expand it out, then do the same to SYSTEM, etc until you've navigated to the right "folder".

penny_pitstop

Thanks everyone, I finally did it, now it works - I am chuffed to bits especially seen as though I am really rubbish at all this technical stuff!

spud17

I am chuffed to bits especially seen as though I [STRIKE]am[/STRIKE] was really rubbish at all this technical stuff!

Well done.