unauthorised overdraft, bank charges, bank couldn't give a ...

mart3ndo

Hi,

Quick question.

I had 1p in my bank account, forgot about a payment that was due. The payment was £79. The bank paid it and are now charging me for being overdrawn.

Three things I need to know:

• Why, when the card was cancelled due to me being a victim of fraud, was the payment still paid?
• Why, when the bank have refused to pay something before when I was only £1 short, are they just paying everything willy-nilly now?
• Is there anything I can do?

chambta

What was the payment?

If it was a d/d then why did you think the card being cancelled would affect this?

Consumerist

I presume the bank is charging overdraft fees because you would be £78.99 overdrawn.

It's not clear what connection there is between the the overdaraft and the card you mention.

Banks always pay or not at their discretion. Usually, so that they make the most from you. Aren't they just darlings. :mad:

Unfortunately, there is little that can be done about it unless they have misled you.
.

rb10

mart3ndo wrote: »

• Why, when the card was cancelled due to me being a victim of fraud, was the payment still paid?

Presumably it was either a transaction that did not take place on your card, or one that you authorised before the card was cancelled?

mart3ndo wrote: »

• Why, when the bank have refused to pay something before when I was only £1 short, are they just paying everything willy-nilly now?

It might be worth refreshing your memory at the T&Cs. You'll see that when you request a payment to be made (as you have done in this case), it is at the banks' discretion whether to pay it or not. This time they have chosen to.

mart3ndo wrote: »

• Is there anything I can do?

The charge will have been taken in accordance with their T&Cs and published charging structure.

You could always ask them whether they would be happy to refund the money in this case; however this would be just out of goodwill, as it is you who has made the error.

Other than that, all you can do is:

* Try to always leave, say, £100 in your account, so that you don't get caught out by this again; or
* Set up an arranged overdraft on the account, so that you'll only be charged interest whilst you are overdrawn. You don't need to use it regularly - just have it there as a safety net.

mart3ndo

thank you for your feedback.

To clarify, the payment was to sky digital. It is not a direct debit, I gave my card details to sky a few month's back. (i.e. pay by card). I phoned my bank saying that it should have been denied as the old card had been cancelled. I was told that cancelling a card does not have any affect on companies who have previously took money.

Could anyone clarify this

jambosans

Card authorisations can still go through on cancelled cards, I believe normally under the circumstances of a Continuous Payment Authority. Regardless, if you were due money to Sky, why not make alternative arrangements, did you think cancelling the card would let you off the hook?

mart3ndo

i actually forgot that sky was due, and i hadnt put money into the account to pay it. The problem is that the company/person who committed fraud by taking money out by card could also get more money again, using the same method sky did.

jambosans

mart3ndo wrote: »

The problem is that the company/person who committed fraud by taking money out by card could also get more money again, using the same method sky did.

I doubt it. Only certain transactions can go through in this manner, and your bank will have on record the details of the fraud (so anything from the same merchant should be flagged up in future).

jonesMUFCforever

mart3ndo wrote: »

i actually forgot that sky was due, and i hadnt put money into the account to pay it. The problem is that the company/person who committed fraud by taking money out by card could also get more money again, using the same method sky did.

Here we get to the truth - you actually forgot that sky was due.

So it was 100% your fault why are you even asking on here?

PC_Gabriel_Kent

Here because some people are only happy having something to moan about. Its is the modern way, oh woe is me etc....