stoneacre doncaster

System

custardy wrote: »

and why wouldnt you contact the dealer is the first instance?

easy - i believe this is serious enough for a head office complaint and not for some manager to deal with

jdturk

CHRISSYG wrote: »

easy - i believe this is serious enough for a head office complaint and not for some manager to deal with

I would say you should try the manager first and see what they say, if he gives you grief it gives you added purpose to complain to head office

custardy

jdturk wrote: »

I would say you should try the manager first and see what they say, if he gives you grief it gives you added purpose to complain to head office

exactly,you should give the dealer principle the chance to deal with it and see what resolution you get
then you can contact head office after that depending on the result

System

took you advice custardy , manager was "on the phone " the 4 times i called and hasnt bothered to ring me back ! off to head office now i think.