complaint Barclays bank Poor SERVICE .Would anyone know best advice

Umm_H

[FONT=Arial-BoldMT, sans-serif]am writing to complain about the treatment I received[/FONT]
[FONT=Arial-BoldMT, sans-serif][FONT=ArialMT, sans-serif]from MM -Spark Brook Barclays Bank branch- and N. [/FONT][/FONT]

[FONT=ArialMT, sans-serif]My husband Had spoken to J -from the Small Heath branch- regarding that on the 29th of January a 1000 pound was put cash on my account.[/FONT]

[FONT=ArialMT, sans-serif]Mrs J from -small heath branch-, said to my husband she would look into the matter and contact him back. On the 4th Mrs M M called me regarding this issue and said to me Mrs N would call me to confirm with me regarding a loan which I never wanted, nor asked for to be given to me, they were going to withdraw 1000 from my account. but I had yet to confrim after a phone call from Mrs N staff of barclays bank[/FONT]
[FONT=ArialMT, sans-serif]On the 5th of February 1000 pounds were withdrawn from my account without me being contacted. Also a caution to my card was put and, my on line banking was locked. All these things happened without my authorization.[/FONT]

• [FONT=ArialMT, sans-serif]Why is money being withdrawn from my account without my authorization? [/FONT]
• [FONT=ArialMT, sans-serif]Why was my card put on caution without my authorization?[/FONT]
• [FONT=ArialMT, sans-serif]Why did Mrs MM say that I would get a loan, which I never asked for?[/FONT]
• [FONT=ArialMT, sans-serif]Why was I not contacted by N regarding the issues related to my account? [/FONT]

[FONT=ArialMT, sans-serif]I am very upset about the poor service that the staff of Barclays Bank has given to me and my husband. [/FONT]

[FONT=ArialMT, sans-serif]If all this can happen, without my authorization, then there is no point in me being the owner of the account. [/FONT]

• [FONT=ArialMT, sans-serif]I am very concerned about my account and I wish to have a solid proof that this money which has been taken belongs to my account. [/FONT]

Would anyone advice me regarding this issue?

Thanks In advance.

4743hudsonj

Any reason you feel the need to write in massive letters?

Also the need to make 3 threads?

Perhaps delete the other two and make your text normal size so its actually comfortably readable so its easier to help......

As for your actual post (what made sense, maybe consider proof reading and editing) it sounds as if your asking questions only the bank can answer....

Speak to CAB for advice and guidance, they can be excellent.

BTW im by no means part of the grammar police but making a clear concise threat will help us in helping you and is good forum etiquette. Im not trying to be mean so dont take it badly!

UK2010

4743hudsonj wrote: »

Also the need to make 3 threads?

I think that was a fault with the forum. Same thing in the vent board also at12:05/12:06 with the National Insurance threads.

peachyprice

It's a bit hard to understand exactly what happened or what you're asking here, but is the gist of it as follows?:

On the 29th Jan £1000 was mistakenly deposited to your account
On the 4th Feb you queried it
On the 5th Feb the £1000 was reversed.

They have now blocked your account, possibly because a 3rd party has your details and has applied for the £1000 loan.

Have I got it right?

If so, is your question, why didn't they communicate this with you?

Anihilator

In all honesty its clear that something has happeneded, possibly fraudulently hence they have froze the account until its resolved.

Call customer services and find out how to fix it.

Not exactly rocket science. Maybe dedicate your time to fixing it rather than moaning.

pmduk

You've nothing to complain about other than the Bank's failure to communicate clearly with you. They've corrected the error on your account, it looks as if they think a loan has been applied for and wish to confirm this with you. Surely it's better that they check this with you and in the meantime note that there may be a problem?