eBay / PayPal refund policy

imranbashir_uk

Hi just a quick question, if an item is significantly not as described, what is eBay’s or PayPal’s refund policy?

i.e. am I entitled to ask for a full re-fund including the original postage from the seller.

If any one knows and can provide me with a link to substantiate their comments I’d really appreciate it.

Thanks...

soolin

The ebay policy is that if you win the dispute you will only get the item cost back, less £15 and you will be expected to return the tem at your own cost and by a trackable method.

Hopefully you paid by paypal as if you win a dispute through paypal you get the full amount originally paid back, item cost and Post and packing, but you will still be expected to return the item at your own cost trackable.

If the item has been mis sold though any decent seller will refund you on return of the item wthout you having to make a claim.

Soo

imranbashir_uk

Thanks Soo,

Do you have a link to the PayPal policy that mentions this...

soolin

Try these for size!

https://www.paypal.com/uk/cgi-bin/webscr?cmd=_help-ext&nodeid=56425&leafid=78766&prior_transaction_id=303206&answer_id=16777216

http://www.paypal.com/uk/cgi-bin/webscr?cmd=_help-ext&eloc=1632&loc=1619&unique_id=56462&source_page=_home&flow=

then follow all the various links as they wander all over the place.

Soo

bleugh

.........wonder if this is linked to that IPOD question previously?

;-)

this is the link you need below, the User agreement

https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp

There is no specific statement as such (that I can see), however, the statement belows would imply that the FULL amount of the initial transaction is refunded.
the money you paid to post the parcel to the seller is NOT refunded, however, paypal may attempt upon request to get this refunded also (thats a new one to me)

a good seller, morally speaking should refund everything, provided you are in the right that is



................PayPal will reimburse you up to the maximum amount specified above [500GBP], and will use reasonable efforts to collect from the seller any additional amount you paid above the maximum.



.......................In some cases, buyers will be asked to specify the amount of the refund they would find acceptable to settle the dispute. If you specify a partial refund amount that is less than the amount of the original transaction, and the seller agrees to refund the amount you specified, PayPal will consider the claim to be successfully resolved.

lemontart

I have a problem with item not sent and looks like only entitled to £120 minus £15 charge back as seller does not have buyer protection status..........so looks like I am going to be out of pocket by over £180 - cant get full contact details off ebay either have tried to no avail guess police is next step unless someone can tell me how I can get full refund.

Beth
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bleugh

if you funded the transaction with your credit card then contact them

otherwise, you're done, no way of getting your cash back, UNLESS you can get the sellers full contact details, then https://www.moneyclaim.gov.uk is the way to go,

Oh, and send some frank emails off to the FSA while you're there also

lemontart

For those of you with virgin cc you have to wait 30 days from date of transaction before you can apply to get your money back.

I had a job finding a human to speak too on this but here is the direct number to call

0800 7833 944 - dont be put off when voice says mbna as virgin is part of that group.

Beth
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