Heres a complicated one, can anyone advise me?

Chr15_2

I have been receiving unwanted mail from a Channel Island Company for some time. I have over the last few times sent it back requesting they remove me from the mailing list. Today I had a load more so rang up to complain and get them verbally to remove my address. I was then told that I had placed 3 orders with them in 2007 and 2008. Knowing 100% that I hadn't I have asked for further information. Orders have allegedly been sent via Royal Mail to this address but we have never received any items. This then causes other issues as to how they got the parcels.

They have now told me that they cannot provide anything other than order numbers as have been taken over and old details deleted. Further more the account was set up over the phone and the only details used were my last name and address.

I have told them I want as much information as possible as a possible fraud has taken place, in addition there may be issues in relation to the Data Protection Act. At the moment I don't know if there has been any card cloning, need to go in the loft and where I stand with a card issuer after this time.

Can anyone please give me some advice/ guidance as I know there are sometimes issues with Channel Island Co.s and a bit rusty with the DPA.

Is there any way of finding out what cards are held against your name?
Thanks

fluffnutter

Chr15 wrote: »

..need to go in the loft...

Are you hiding your bank branch up there?

Widelats

Chr15 wrote: »

Is there any way of finding out what cards are held against your name?
Thanks

Try experian they can give you more info about you and your files than even the police can.

Next time you get a letter from them, write "not at this address" on it and stick it back in the post, they will be billed for the return postage and will soon stop sending you letters .... thats if they ever get the letters back with the royal mail being a sub standard, proved to be incapable and full of theft and neglect company

negg

...as have been taken over...

Perhaps you did order from them? Do you know if they have changed company name when taken over? It might be that you just do not recognise the new name.

Chr15_2

negg wrote: »

Perhaps you did order from them? Do you know if they have changed company name when taken over? It might be that you just do not recognise the new name.

Hi,

No never ordered the product online whatsoever, have sent several lots of mail back with return to sender on....Thanks to widelats though, have used experian to put my nind at rest...fluffnutter..lol..all my old statements are up there buts a shed load to sort through

custardy

Widelats wrote: »

Try experian they can give you more info about you and your files than even the police can.

Next time you get a letter from them, write "not at this address" on it and stick it back in the post, they will be billed for the return postage and will soon stop sending you letters .... thats if they ever get the letters back with the royal mail being a sub standard, proved to be incapable and full of theft and neglect company

no they wont

fluffnutter

custardy, is a 'return to sender' a freebie?

custardy

thats right

Chr15_2

The company is the real company and does match the correct details. I have sent several items of post back to them already and it was only because they have continued to send mail that I then rang this AM to complain only to find out what has happened. I am very concerned that they have allowed an individual to open an account with them in 2007 with only a last name and an address with no checks being carried out. In relation to the DPA the question I am asking is whether they have committed any offences uner the Act as my knowledge of this piece of legislation is limited.

At the moment this points to a cloned card but the sent goods appear to have been intercepted prior to arrival at my address as we certaily never received them, at first I thought it was ordered for delivery to another address with my address as the card registered address but apparently not.

PeteMc

DPA won't apply to the Channel Islands but they may have similar legislation. You'll need to look on the relevant Island's government website and see if they have an Information Comissioner or similar.

Foggster

What have you supposedly ordered from this company? How much did it cost you? If you have internet banking you should be able to go back online to 2007 and 2008 and check your bank accounts.

If your card was being used fraudently and items being sent and intercepted, I am pretty sure something would have presented itself by now i.e. no money left in the bank!

They could be trying it on with the "you have used us before....." line.