Cooker Delivered 12 weeks ago.......

Sookie65

Esqui, Thanks for the advice. I am waiting to hear from the head office. I have already decided (now that I have calmed down) that it is a good idea to let an engineer look at it. Our Gas fitter says that it looks like the oven has actually dropped at the back (inside the body) and could actually be dangerous, so he won't fit it. What do you mean by your last sentence? Do you think I am expecting too much? I think I am being reasonable as a gas fitter won't fit it, so it is not fit for purpose and could be dangerous.

Esqui

Generally, damage claims have to be done within a few days of receipt - legally, after 12 weeks, the shop could quite easily claim you have 'accepted' the item, and damage on it would not be down to them. As they are going beyond this, and into what could be a costly area for them, it shows they are willing to help.

Sookie65

I understand that legally I am not entitled to my money back unless the item is faulty, which is why I will agree for it to be looked at by an engineer. At the moment I have a £1100 cooker sitting in my kitchen that I can't use, so I think the fact that I am a little "annoyed" is understandable.

Hintza

The moral of the story is inspect any good upon delivery.

(which is only reasonable)

Sookie65

Hintza wrote: »

The moral of the story is inspect any good upon delivery.

(which is only reasonable)

Yes, thanks for that!:(