URGENT HELP please comp keeps rebooting

Dopey_Dora_42

Im trying to do what tentoone said but I cant get passed what the recovery console is asking me!

closed

Select the one letter

Dopey_Dora_42

im sorry im being thick but what one letter????

Dopey_Dora_42

C:\windows
Which Windows installation would you like to log onto
(To cancel, press ENTER)?_

closed

Dopey_Dora_42 wrote: »

it says which windows installation would you like to log onto? and the cursor is for 1 letter only-I dont know what to do Help please
many thanks Dora x

this one.....

you only have one windows installation, so go into recovery console and uninstall the patch, if that doesn't work report back

[Deleted User]

Just press 1 and enter

Dopey_Dora_42

Thank you sooo much, i didnt realise that it could only be a 1 but anyways have done it all now and computer is up and running and son is going on there now to back up his work.

I really appreciate all your help

Dora xx

[Deleted User]

I'm glad it worked out. Just in case you are interested, another convenient way of backing things up is through Microsoft's Skydrive. You can upload up to 25GB to a website and access it from anywhere - I personally find it more convenient than a USB drive. It's at http://skydrive.live.com and is free of charge.

closed

Backup the whole lot using disk imaging software.

[Deleted User]

I have just read that this problem is actually caused by the interaction of the Microsoft patch with a rootkit (a virus) called Alureon.A, so please run an up to date checker as soon as possible! If your existing virus scanner is not picking it up, then please find another from the advice in one of the sticky threads on the forum.