Airborn Direct - AVOID LIKE THE PLAGUE!

Sian_Starr

I wished I had looked at the comments on Airborn Direct before booking as well. I have not received my tickets yet - like you I was told my flights were with Air UK but was not given any flight numbers. They also took 366.00 off my debit card instead of the agreed price of 342.00.

I rang them to ask where my tickets were and they said they would be sent out in the next few days. Since then, we have been away for a week and still no tickets! Whilst we were away, I received an email saying that they had despatched the tickets on 25 May and could I verify whether I had received them. They had also left two messages on my answerphone saying that the tickets had been returned to them by Royal Mail due to the address being incomplete! I have tried to phone them ever since but just cannot get through to anyone. I have since replied to the email saying:

Dear Molly

We have been away on holiday and only came back today.

During our absence, we have received two answerphone message from one of your colleagues saying that our tickets have been returned to you by Royal Mail due to an incomplete address. Your colleague has asked me to call him - well if only I could! I have tried twice now and have waited ten minutes each time but have been unable to get through to anyone. This level of appalling service fills me with apprehension and adds to my lack of confidence in the efficiency of your company.

The person who took down the address in the first place could not have been paying much attention - never before have we had problems with mail being delivered. I would like to talk to someone just to check that our booking is correct since I am now unsure whether all our details were taken down correctly.

I have also noticed that £366.00 has been taken out of my account; however I was quoted £342.00 on the telephone when I made the booking. Unless this matter is resolved satisfactorily, I would like to cancel our booking and receive a full refund from you.

Again, I am extremely disappointed with your company's level of service.

I copied ABTA in on this email.

I have not received a reply to this. I have asked my bank to start trying to get the funds back. I don't know whether they will be successful from what I have been reading on this forum so far.

Would be greatful for any advice.