Who to Scowl At?

HappyScotsman

Quick summary:

• 30 Dec, ordered furniture with "3 - 5 weeks" delivery stated on Company A's web site. Service is delivery and assembly. Paid on my credit card.
• Early Jan told to arrange delivery with the manufacturer, Company B.
• Contacted Company B (London based) and told earliest they can deliver (and assemble) is April due to lack of stock and their planned trips north of the border.
• Compromise reached they Company B would send some items up by courier for self assembly and the rest in April.
• Items arrive, faults found, Company B supplies replacement parts, some still faulty.
• Company B now says further replacements will be brought with them in April.
• Company A acknowledge that my contract is with them, but they do nothing more than "talk to the manufacturer".

So, where do I stand, who do I scowl at, is there a big stick to wave, and what can I realistically expect to happen?

vicshippers

Keep scowling at A - to ensure that they are putting pressure on company B.

It sounds like they are planning a trip in April and everything should be sorted then. Although I admit that this has been an inconvenience to say the least, if you want it repaired as opposed to a refund then you have to work on their timescales.

Personally I would never use them again and make sure everyone I knew about my experience.

Rufus_348

I agree - if A is the 'branded' site scowling at them should be more effective.