Laptop problems - alarm type noise, freezing etc

ih8stress

It's Norton, which runs out in a couple of weeks time. We are currently looking at changing to Avast or MSE but with the laptop playing up, not keen to add anything new to it.:)

Can you please advise how I would disable it, and then presumably put it back on after I've tried malwarebytes again. Thanks (you've probably guessed I'm hopeless with computers:D)

fiddiwebb

You just want to disable Norton not delete it, is there a Norton icon in your system tray?

If so try right clicking on it, there should be an option to disable/stop it or
go to start > control panel > security > Norton antivirus > select off

ih8stress

Right-clicking the Norton icon only gives me these options:

In the lower-right corner of your Windows desktop, in the notification area, right-click the Norton 360 icon.

On the shortcut menu, select an available item. Depending on the current activities, your options include the following:

Open Norton 360 main window.

Fix Issues.

Check for Updates.

Run Backup Now.

Enable Firewall.

Enable Auto-Protect.

ih8stress

Think I've found it.

Start/control panel/security/check this computer's security status/

Malware protection On Clicked drop down at side of this to get,

Virus protection

Norton 360 .............. On
(so presumably I just click the green light next to 'On' to disable it?)

Will do it tomorrow/today now. Thanks for your help so far:T

ih8stress

Tried the above and clicking next to the green light but nothing happened.

However I WAS able to update malwarebytes and run a full scan. The log is as follows:


Malwarebytes' Anti-Malware 1.44
Database version: 3741
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18882

15/02/2010 17:42:59
mbam-log-2010-02-15 (17-42-59).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 300742
Time elapsed: 1 hour(s), 44 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


It looks okay to my untrained eye. Is there anything else I need to do/check before taking it in to the dreaded PC World tomorrow or Wednesday?

For instance ways of proving that certain hardware/software is working prior to PC World getting their hands on it. Or ANYTHING that I need to be aware of that you brilliant techie people know all about.:) Thanks

ih8stress

Just bumping this, thanks

ih8stress

Well, just been to PC World today (without the laptop) and been told that my son has to ring the Tech Guys as they don't repair/look at laptops instore anyway.

Typically it's an 0844 number, so am about to check 'saynoto0870' before deciding what to do.

Esqui

ih8stress wrote: »

Well, just been to PC World today (without the laptop) and been told that my son has to ring the Tech Guys as they don't repair/look at laptops instore anyway.

Typically it's an 0844 number, so am about to check 'saynoto0870' before deciding what to do.

They can ring up and book it in via store. I suggest you ask them to (assuming it's cheaper for you to go back than to call)