Washing machine burst into flames.

galore2004

bought a washing machine under hp agreement 2 yrs ago.
had at least 5 repairs done to machine major ones.
july last year it burst into flames caused thousands of pounds of damage to my home .
complaints investigations ect it was not until dec 2009 that the work was commenced paid for by the finance co who are on the hp agreement.
cost of replacement of damage to area over£7000.
this amount i assume was claimed back from manufacturers insurers.
manufacturer stated,A FAULT WAS FOUND IN THE MACHINE SO WE DONT INTEND TO DISPUTE LIABILITY.
WE WAS WITHOUT FACILITIESTO WASH ,COOK,HEAT THE HOME,WASHING,with 3 young children under 11 hard work .
this was ongoing for 176days yes 26 weeks.
so we had to use facilities laundrette,fast food outlets,get bathed at relatives for this period,
as you may accept a upheavelyes we lived in this squaller throughout this ordeal.
but the finance co said not to worry the loss adjuster would deal with your losses from the manufacturer.
the loss adjuster contacted me via e mail and said to conclude this matter non negotiable offer as a gesture of goodwill,is made to us .
this payment accepts no liability is a gesture of goodwill.
i had 21 days to consider.
i e mailed him back and told him what a stupid offer does not cover exspenses of this dispute our losses.
emailed me back stating offer refused by me now withdrawn .
disputed i had not withdrawn offer but made a comment .
he said as a futher gesture of goodwill i had 24 hrs to accept it or refuse it.
then they would fight any legal action we through at them vigoursley.
so we had us the little fish against the big fish worldwide manufacturer.
so tried to get free legal advice but without help.
upset distressed i contacted trading standards.
they said as on hp agreement you had no dispute with the manufacturer unless under warranty.as it was 2 yrs old unlikley only give a year warranty.
your dispute is with the finance company who supplied your finance to buy the washer.
under legislation supply of goods act implied terms 1973.
that is the legality of this matter.
not even our losses recovered or compensation for the last 26 weeks of upheavell misery upset distress.
yes i even thought the loss adjuster was a bully.
CAN ANY ONE HELP ME PLEASE OR SHOULD I CUT MY LOSSES??????????.
the manufacturers offer was under£600.im lost had enough fed up feel really let down over a incident that was other peoples fault.........

Freddie_Snowbits

Do you have House Insurance?

If yes, yiou should use that

If not, go and get 30 minutes free

If you accepted their offer, tough

galore2004

so have the trading standards told me the wrong info .
manufacturer made offer as it was h p agreement it was the finance co not manufacturer.under supply of goods act implied terms 1973.
nope i have no household insurance.
have buildings insurance only.
im on a looser then no good pursuing finance company who did the h p agreement .

Equaliser123

Finance company are liable as a breach of their implied terms. However, manufacturer also liable under Consumer Protection Act 1987. That said, there is a cap to their liability for physical damage. Used to be £275 but may have gone up.

Your best bet is to pursue HP company.

galore2004

thank you any ideas how.i do appriciate all advice given .but rather lack of understanding on acts and laws.