Easyjet

CB11_2

Booked flights for mum & myself to Majorca in May with Easyjet. Received e-mail from them yesterday advising flights had been cancelled and I could either request a full refund or transfer to another flight on same route within 30 days of original flight date.

Needed to go on the dates we had originally booked so clicked on the "Full refund" button & message came back that would be contacted by Customer Service.

In meantime checked with other airlines & found Ryanair had seats avail for same dates & about the same times. As they only had 4 seats left booked alternative flights

Have now received e-mail from Easyjet advising that they had sent me notification that flight had been cancelled in error & that times had only changed. We could either accept alternative times or request a credit for future flights.

Does anyone know where I stand legally, obviously as I have already acted on their first e-mail, advised them I wanted refund & re-booked alternative flights I am now stuck with 2 flights for same time. Could I insist they stick with the first e-mail they sent me offering full refund.

Thanks

Hintza

Probably easiest to take the credit but it strikes me that they should refund. "Should" being the operative word good luck.

Sunshine12

I would just write to them advising that due to the correspondence initially received from them you had no alternative but to book alternative flights with another company and should therefore be grateful to receive a full refund of all monies paid (I would perhaps send a copy of the alternative booking so they know you are not "at it". By all means cross out whatever info you dont want them to see like price etc if required).

I wouldnt go into much detail about the follow up e-mail. I would just state that you now understand this was an error on their part however this is something that presumably they will deal with internally and you look forward to receiving your cheque in the amount of XXX

pinkshoes

I think this has been in a few of the newspapers today, and Easyjet will give you the full refund.

HERE

CB11_2

Have e-mailed them as sunshine12 suggested & received standard response that due to high volume of e-mails may take longer than normal to get back to me. Will give them day or 2 then try again.

geckofabulous

I've got a claim in over a smiliar matter and it's on it's 26th day so far and they haven't got back to me. I'm going to take it up with the ombudsman in a day or two