Changing from southern electric

joe427

Hi,

Not a good time to post with the Scottish Power horror stories on the board :rotfl:

I am thinking of changing over to Scottish power, uswitch have told me its cheaper then what I'm on which is 2010 fixed discount. Plus quidco offer £110 cash back for dual fuel when I apply online to scottish power.

What do people think of Scottish power?

Mrs_Thrify

joe427 wrote: »

Hi,

Not a good time to post with the Scottish Power horror stories on the board :rotfl:

I am thinking of changing over to Scottish power, uswitch have told me its cheaper then what I'm on which is 2010 fixed discount. Plus quidco offer £110 cash back for dual fuel when I apply online to scottish power.

What do people think of Scottish power?

Hi Joe, I am with Scottish power and realy like them. I belive the horror stories are conected to dept or not watching over your bills carefully enough.

I am on "Energy Saver 8" as from yesterday" When I phoned with a question and a lady said that wile I was on the phone she would just check for me I was on the best tarraf. She has saved me £8.70 per month.:j.

I manage my account online and can see clearly how I am doing. Their is also a graff I print off with 2 lines. The green line is last year and the purple this year so you can conpare your use and see if you are going up or down.

I have now taken to reading my meter every month and submit to Scotish Power the reading on line as I find it helps to keep a close eye on the bills.

I hope my reply helps, Julie

AliceBanned

Hi

I was going to switch over to them but after dealing with their CRM dept on the phone I'm unsure. I switched over from Southern Energy (who I was very happy with) and Npower, (also fine) to Scottish Power dual fuel via uswitch. There is a 14 day cooling off period and during this time I changed my mind due to visiting quidco and seeing far better offers (albeit due to cashback). i am within my rights to cancel but when I phoned them today i was told at first that they thought the cooling off period was 7 days and I couldn't cancel, then went to check this. I was then told it was 14 days, which I knew already. The woman I spoke to said she had spoken to the CRM dept who said that I had to cancel via uswitch. this is rubbish; uswitch clearly states that you have to go to the new provider. the new provider, Scottish Power has not given me a reference number or any formal notification, so I didn't know who to contact. She gave me an 0800 number for the CRM dept, but this number didn't work. I phoned the customer sevice line again and got put through to the CRM dept. The man I spoke to was rude, aggressive, pushy and sarcastic. He asked me 4x to spell my name, insisted I had a reference number when I didn't, and said they had emailed a letter to me on 8th Feb. I have checked and this has not been sent. I checked the email address and he had the correct one. He spent ages on the line (I was on the phone for 23 minutes in total) and eventually said the cancellation had gone through. I asked for a reference number but he did not have one, and said that I would receive something in two days' time in the post. If I don't receive confirmation of anything, I'm simply going to go to the FSA as they can't coerce customers into staying by refusing to show evidence that they've cancelled. It's just not customer friendly as far as I'm concerned if a company can't part from a customer in a civil manner, they are not concerned about gaining any customers in the future either. It's really not necessary to use bullying tactics; if they are a decent company they will get enough customers anyway. If not, they won't. Customer service is important despite the high prices of gas; Southern Energy have been excellent in this regard and that does count for something. I need to cut my outgoings but not at the expense of being treated with dignity.

KimYeovil

I can't see any horror stories. A few posts by dumb people, but no horror stories.

They have the best online system and have relatively decent tariffs for lazy customers (that is, generous prompt payment discounts.)

As long as you are a grown up adult (ie, read your meters, know how much you have spent, and know how much you have paid) there will be no problems.

And as to post #3 there are some customers who do not deserve to be treated in a civil manner. (Although technically they still should receive civil treatment. But it is good to know that there are humans involved. I'd rather be served by a snide !!!!!! than a monotonal drone (particularly when I know it is me who is being an !!!).)

AliceBanned

Yeah yeah, someone round here obviously has a vested interest rather than an objective opinion!:rotfl:

I asked civilly to cancel my switch, to save myself £110, so I don't see what anyone's problem is.