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Debenhams Nightmare!!
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Had an email with a 20% off sale code until the weekend. You could order the larger size and swap it for another in store when they have more in stock maybe?There are only two things a child will share willingly - communicable diseases and their mother's real age0
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Good luck with complaining. A few years ago I was bought a faulty bag as a gift - debenhams wouldn't search for a replacement without charging me a finders fee. I didn't want a refund as it was a gift (and didn't own the debit card it was bought with) - I wanted a replacement bag, not a store credit - but they wanted an additional fee just to search stores and couldn't guarantee a replacement.
After about six letters to the customer service team, an email to the chief exec and a telephone call to the store manager I admitted defeat and have never shopped there again. The worst customer service I have ever experienced - totally in a different league to the wonderful John Lewis and M & S who take my money these days0 -
Hi Everyone,
I said i would let you know the outcome of this nightmare so here goes - its a happy ending thank goodness!!
You were right that i didn't get anywhere at all complaining to debenhams!! In the end they found me a size four to go with the size three and given the advice i got from you all, especially the bit about these dresses being small fitting i got them and they fit perfectly my 2yr old twin nieces.
Thank you all again.
J x0
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