Direct Line - Admin fee

edwara

Just moved house and told direct line my new address. They sent me a letter asking for £18.90 "additional premium". I just called up to pay it and it turns out that £11.55 of the "premium" is an admin charge for all the effort they ahve to go to send me new documents etc. No meniton of the charge in the letter. Tried to get out of it but next year the car will be insured with someone else.

Anyone else come across this. In some ways i can understand a charge but £11.55 seems excessive.:mad:

Astaroth

£11.55 is actually fairly low - some insurers are charging as much as £25 for making mid term alterations.

These fees have always been charged just previously insurers were allowed to put it all down to "additional premium" where as now they must tell you the split between AP and admin fees.

Shaanbles

I wrote-off my car in Feb and phoned DL to change the car details to my new one and had a admin fee of around £15.

Renewal is up at the end of the month and MoreThan are over a £100 cheaper - and they have 0800 phone numbers - guess where I'm going!

Haggy_3

Can not the same arguments that applied to bank charges be made to insurance policies.

I am just about to cancel a policy since I have got a new car and the charge will be £30 + 17 (one months DD). Since this works out to be 1/5 of the whole price I think this is really quite outrageous.

its4me - its4mugs more like.....

Astaroth

No, as you have no right to cancel an insurance policy prior to the end of the 12 months other than in the first 14 days.

Would you prefer them to charge you the fee they did or simply say you cant cancel it (which they would legally be able to do)?

Bossyboots

I thought the OP's fee was quite reasonable too.

I don't object to paying a mid-term fee, but the level that is set at for some companies does seem unreasonably high.