Overdrawn while having savings with same bank

davidgmmafan

"There is no room for individual judgement and customer service these days. How foolish would it be to levy a charge on a customers current account if they were lucky enough to have £1m in another account? Surely the customer would feel hard done by and simply go elsewhere."

Well it may have changed but on the BBC's Whistlebloer program Barclays would refund charges for customers with a large savings balance. I forget the threshold, 50k or a 100k something like that.

The charges are purely about making money, they just had to describe them as fees for service to look better from a legal standpoint.

I'm on the side of the consumer generally but I don't think it would be unreasonable of the bank to refuse, sure they could've used the right of off-set but your friend could've easily transferred the funds over.

If I were going to go on the issue I'd be saying something to the effect of under what circumstances woudl they use the right of off-set as it seems they only use it when its to thier benefit.

vaporate

I very much doubt anything will come out of this.

Why should the bank remind him that he has savings with them?

Hardly a good argument against the charges.