£300+ call charges from orange!!

bally1208

apprentley if you dial 150 from your mobile to call orange this does not display on your
itemised bill....this is why i can not find the call i made to them of have checked my statments going back to september when the contract started...what i dont understand is i started using the calling card in october since then non of my bills have had any sort of additional charges added infact the 0207 calling card number has been included in my free inclusive minuites according to my bills.....so how can orange all of a sudden decide actualy they are going to start charging me for using this number after iv been using it for 3 months with no charge whats so ever ?? and again not to metion the fact ther call operetive had already told there were no charges for using a calling card

KeithP

bally1208 wrote: »

...so how can orange all of a sudden decide actualy they are going to start charging me for using this number after iv been using it for 3 months with no charge whats so ever ??

Perhaps they started charging when they discovered the true nature of that 0207 number.

bally1208 wrote: »

...and again not to metion the fact ther call operetive had already told there were no charges for using a calling card

Could it be that at the time their call centre agent spoke to you, they had yet to discover it was a calling card number?

bally1208

KeithP wrote: »

Perhaps they started charging when they discovered the true nature of that 0207 number.



Could it be that at the time their call centre agent spoke to you, they had yet to discover it was a calling card number?

well no when i called and spoke to there operator i clearly explained that i was using a calling card to call an international number and asked if i had incoured any charges...i was told no charges have been incoured . i then specificly asked if there any hidden charges for using a calling card again i was told no...to me just seems like pure incomptence by the operator

Bongedone

Consider Vodafone when you are our of contract. They let you use your free minutes to use Call18866 via the London number. I use it all the time.

fluffnutter

I'm with vodafone. No doubt others will have horror stories, but I've always found their customer service great (on the phone at least, not so hot in the shops)