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Anyone else had problems with Dreams?
Natkingcole
Posts: 4 Newbie
Hi Everyone,
My nan bought 3 wardrobes from Dreams in January and they delivered on Saturday - the problem being they only delivered 2 of the 3 wardrobes. She signed for delivery of the two as she had no option as we had removed the old wardrobes on Friday for her, they lad who delivered them just said that she should ring the store she bought them from - so she finally got hold of someone after numerous attempts for them to say she needed to ring head office as it was no longer anything to do with them!!
So again after numerous attempts she finally got through to head office who said she needed to speak to the store and give them her order number and they would trace it!! She then rang the store back again and couldnt get an answer so in the end left a snotty voicemail which she got a reply to, they were adament that she needed to speak to head office as it was out of their hands now!! She has even been down to the store and they keep fobbing her off - she is 70 and really doesnt need this!!
I have now written a lengthy letter to them with a copy of the original order and threatening them with Trading Standards.
Anyone have any other ideas for getting this wardrobe quickly or anyone had any experience like this
Thanks in Advance
My nan bought 3 wardrobes from Dreams in January and they delivered on Saturday - the problem being they only delivered 2 of the 3 wardrobes. She signed for delivery of the two as she had no option as we had removed the old wardrobes on Friday for her, they lad who delivered them just said that she should ring the store she bought them from - so she finally got hold of someone after numerous attempts for them to say she needed to ring head office as it was no longer anything to do with them!!
So again after numerous attempts she finally got through to head office who said she needed to speak to the store and give them her order number and they would trace it!! She then rang the store back again and couldnt get an answer so in the end left a snotty voicemail which she got a reply to, they were adament that she needed to speak to head office as it was out of their hands now!! She has even been down to the store and they keep fobbing her off - she is 70 and really doesnt need this!!
I have now written a lengthy letter to them with a copy of the original order and threatening them with Trading Standards.
Anyone have any other ideas for getting this wardrobe quickly or anyone had any experience like this
Thanks in Advance
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