Dixons TV problem, 2nd tv same model broke after 7 weeks.

lewt

Hi,

I brought a 50" Panasonic plasma from Dixons in sept 09 it got through the 28 days return/refund period-by a week! we came home one night to turn on the TV to find a blue line down it, I switched it off in an atempt to fix it and when i tried to switch it back on it wouldn't.

This was the first time i have ever had to deal with the 'Tech Guy's' i was told they would be sending someone out as soon as conveniant (to them) to look at it and if they could not fix it at my home they would, as a last resort, take it away to fix it. On the phone i was told that it would take up to two weeks and not to worry as i would get text updates along the way to let me know what was happening.

What happened was a little bit different..

The men that came were not 'Tech Guy's' but Dixons/Currys/Pc world delivery men who came and pressed the on/off switch and then loaded it on to the van.

We got one text message a week later to say the TV was with the depot and waiting to be looked at. over the next three week i made several calls to the tech guys and dixon to find out what was happening, it was in the third week without my TV that we were told that if they had not been able to fix it within 28 days i would be given a new TV.

that is what happen as acording to both the tech guys and the aftersales department my TV had not even been looked at byt the tech guys due to a backlog. so a whole 34 days after my TV was taken away i was given a new TV (same model)

The new one came on the 5th of December.

The Tv has now developed a similar fault to the first one, where by everything on the TV goes a shade of blue and it needs to be switched off at the plug and left for about 5 mins before it turns back on in a normal state.

I have spoken to the tech guys and they have told me they do still have a back log, and dixons will not lend me a TV so it looks like i will have to wait another 28 days to get another TV (same model)

Really i have had enough of this model TV as it does not seem to be able to work for more than 7 weeks without developing screen problems. And to be completely honest i am fed up dealing with dixons/currys/tech guys. they are, i think, the worst people i have ever had to deal with in regards to something that has broken.

Is there anything i can do/say/write to get them to refund me or at very lease give me a credit note to choose a different model?

My other TV that is in the house is screwed to the wall in the bedroom so i cannot bring it down. So am without a TV for what, going on previous experiences will be 28 days then the time it takes to delivery a new one.

If anyone has anything that i could put in a letter to them to get either a full refund or a credit note for a different model that would be great.


Thanks for reading.

Lewt.