BG Complaint stages

Rail_Staff

Hi,

My wife and I have a long standing issue with BG, after months of fruitless phonecalls we nade a formal complaint but after two months we have had no response apart from the acknowledgement. We now want to take things further, if we take it up with the MD of BG 'Pay As You Go' (as suggested on the BG site) do we then have to wait another eight weeks before we take things further?

Many Thanks.

chrisb1357

Email the BG/Centrica MD like i did. Soon got my issue sorted

Chris

Gerrard_8_lfc

It depends what the complaint is about.

Was it because of poor service the phone calls ? If so they gave you acknowledgement didnt they ?

macman

Have you put in writing by recorded delivery?

Premier_2

British Gas complaints process

British Gas Pay As You Go Energy complaints process

If you have already followed steps 1 & 2, I very much doubt you will have to wait a further 8 weeks to get a response.

But similarly, it wouldn't be reasonable to write to Mr. Bateman and not allow him a chance to investigate & respond because you claim it's already been 8 weeks or more since you raised the complaint with someone else.

SwanJon

Premier wrote: »

it wouldn't be reasonable to write to Mr. Bateman

Obviously the website needs updating. Matthew Bateman has moved on and Kevin Roxburgh is now MD of Pay as you go.

SwanJon

Premier wrote: »

write to Mr. Bateman

Website obviously needs updating, Matthew Bateman moved on towards the end of last year, and Kevin Roxburgh is now MD of Pay as you go.

Rail Staff - My offer of help from your first thread is still open - if you want me to look into it PM me and I'll get back to you.

(If that last bit didn't give it away, I work for BG)

fatboy88

I have been dealing with my wifes business account which has caused her problems for 4 months finally ending with them taking £3.5k out of her account.

I'm sending an email to laidlaw, bentley and 2 senior managers to see if they respond in the dept which i find bordering on incompetent