Games Basement

credittart

Hi all, i ordered a wii fit for my partner on the 9th december 2009 as a christmas present. It said on the website that it was 'in stock' and would be delivered within 2-4 working days. I recieved an email to confirm this.

With christmas approaching and my item not recieved i desperately tried to contact them by phone and email, but could not get through and got no reply. I continued this over christmas and new year.

I finally got through by phone on the 5th january and was told it would be 2 weeks before the item would be with me, i refused to accept this and asked for a refund, which they said would be processed within 2 days. Guess what, this didnt happen! I rang again on 12th january to ask about it, to be told there had been a mistake and they would re-process it. Once again this didnt happen so i rang again.

On 22nd january i recieved an email from them confirming that my refund had been processed, this again has not happened. Games basement are now claiming the money has left their account, but i have not recieved it. What do i do?

pmduk

How did you pay for it? If it was by credit card or visa debit, then I'd contact your card issuer and ask for a chargeback.

Theride

I too have had a refund {email} on 22jan off games basement wat has not turn up in bank .
this is the email i got today .



Following your enquiry concerning your refund, Games Basement have contacted our bank to request a trace code on the refund payment, which was made on 22/01/10for the amount of """""""". The bank have now advised Games Basement to issue a cheque to you as the refund transaction cannot be traced.

Rest assured Games Basement have requested that a full investigation should be raised to find out why this refund transaction has gone amiss.

Games Basement apologise for any inconveniece caused and trust that this solution is suitable for you.

The cheque will be made out to you for the amount of """"and has been sent to you using Royal Mail standard delivery service, please allow upto 7 working days for this to arrive to you.

If you have any queries please feel free to contact us on [EMAIL="orders@gamesbasement.co.uk"]orders@gamesbasement.co.uk[/EMAIL]



I no this cheque will never turn up {have a bad feeling}

arch_stanton_3

hi credittart, ive been through a similar situation with gamesbasement who promised me a refund on 22 dec, which didnt materialise. i contacted my credit card company who told me to print off email's received from gamesbasement with a covering letter. i posted this on wed last week. ive phoned my credit card company today who inform me that they have refunded my account :T and they are going to get the money back off gamesbasement . my advice is stop wasting your time speaking to gamesbasement they will always come up with excuses ( they blaimed the snow in one conversation ) and phone your bank. they will get your cash for you.