PC dvd/cd drive sulking

neil1965

Hello all. I am having problems with the dvd/cd drive on my 3 year old compaq presario ( running vista). It does nothing when you insert a disc. I have tried to re-install the driver, with no luck . when you open device manager and click on the driver it comes up with error code 19. I have tried to install a friends external drive - with the same result. micrsoft fix it solutions website does not resolve the problem. As a last resort i tried system restore but this also failed (system restore failed to work). I am more adept with a spanner than a mouse so find it very frustrating. If my patience finally runs out and i have to take it to be repaired are there any safeguards i should take i.e. removing passwords etc (and if so how is this done).

Hope someone can advise.

many thanks, Neil

Taffybiker

Does this help at all, or is it the one you tried already? Otherwise an over-the-top reinstall of the OS might help.

neil1965

Many thanks, all working now! deleting the filters seemed to do the trick. Phew!