Shell/Citi/Drivers Club points transfer

tali

I keep finding the Shell/Citi/Drivers Club changes rather confusing and i found an old statement and noticed (yes after all those years) that i had a lot less points then expected and i recieved this reply off them.Fair enough i have to take some blame, but what i find annoying is that the points arn't automatically transferred.Has anyone managed to get a goodwill transfer of points?
Dear Member,

Thank you for your correspondence regarding the Shell Drivers’ Club.

We regret that we are no longer able to transfer Pluspoints over to clients’ new Shell Drivers' Club accounts and sympathise with your situation.

However, we would like to point out that following the Pluspoints schemes' demise on the 10th May 2007, all customers were given two months to redeem their Pluspoints and twelve months to transfer their Pluspoints in line with the Pluspoints terms and conditions.

If you have any further queries please visit our website at www.shell.co.uk/driversclub or email [EMAIL="driversclub@shell.co.uk"]driversclub@shell.co.uk[/EMAIL]. Alternatively, Shell Drivers’ Club Customer Services are available on the telephone number, 08459 006 008.

Yours sincerely

Customer Service Department
Shell Drivers’ Club

Rob_07

Hi,
When I have had any problems with my drivers club account e.g. missing points etc. I usually get a similar reply to the one you had sorry are unable to do anything, however everytime that this has happened I have sent a reply to the email talking about how unhappy I am with the response and that in the current climate customer retention is of great importance so if they don't comply so to speak I will go elsewhere and every time that I have done this the problem has been sorted as well as getting some extra points as goodwill :-)

Hope this helps
Rob