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No audio detected on laptop

Have had this problem for quite a while on DD's laptop but only just got hold of said lappie to try and fix.
It happened after installing a Windows update many months ago. I gather it is a known problem but all the fixes I've found fail to correct problem. It's a Toshiba laptop.
Have tried reinstalling drivers and no effect.
Can anyone suggest any other course of action please.
DD returns from hols tomorrow and expects lappie to be returned to former glory.:rotfl:

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