Eon Crossed Meters complaint

Nc016163

Hello,

I wonder if you guys can help me?

I moved into my property on 27th Feb 2009 and set up an account with Eon. Every quarter since then I have recieved enourmous bills, or notification of high bills because they keep reading the wrong meter for my premisies.

I told them about this problem in May last year and still to this day they say the complaint is with their "crossed meters" team and will be resolved. That is 9 months ago, with me telling them every 3 months its incorrect and supplying them the correct meter number and the correct meter reading.

To top it all off this morning they have advised this will take another 6 months to resolve!

I have said that I will change to somewhere else as this is less hassle and they advised no one would take me on with this query outstanding. Is this true? What can I do as it is a pain in the rear!

Thanks for your help, I am new to the site!

Paul

E.ON_Company_Representative

Hi Paul,

Unfortunately these cases can be complex and involve a lot of rectifying; there may be lots of properties involved. This does sound like a very long time however.

If you are not happy with the manner in which this is being handled, then I’d recommend following the complaints process, as laid out on the website or reverse of a bill.

There may be circumstances where the process can be escalated internally, a complaint handler maybe in a better position to chase a resolution to this than anyone else. :think:

The important thing is to ensure you are paying for what you are using in the meantime, keep a record of your correct meter readings if you want us to we can take your actual/correct readings and manually work out how much you should be paying each quarter.

This will avoid any large catch up bills when the issue is resolved.

Changing/attempting to change supplier could cause more confusion. The metering and address details need correcting not only with E.ON but with the whole energy network, if you move supplier now, a new supplier will have to start there investigation and process the correction.

Brian