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Claiming Credit Card Charges

Confused13_2
Confused13_2 Posts: 9 Forumite
in Reclaim bank & credit card charges
Not sure what to do next????

I've sent letters to my credit card companies requesting charges back......didn't hear anything. Then I sent the threatening letters.....1 replied saying "they are investigating it and should hear within 4 weeks" the other replied with a settlement figure, which I'm not accepting. The only thing is they replied the same day I sent the threatening letter. What do I do....do I wait and see if they reply to threatening letter or reply and refuse offer??

If anyone can help, please let me know.

Thanks in advance.

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    Confused13 wrote: »
    Not sure what to do next????

    I've sent letters to my credit card companies requesting charges back......didn't hear anything. Then I sent the threatening letters.....1 replied saying "they are investigating it and should hear within 4 weeks" the other replied with a settlement figure, which I'm not accepting. The only thing is they replied the same day I sent the threatening letter. What do I do....do I wait and see if they reply to threatening letter or reply and refuse offer??

    If anyone can help, please let me know.

    Thanks in advance.

    Who's it with and which offered what and how much out are they?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • Confused13_2
    Confused13_2 Posts: 9 Forumite
    Marbles are looking into it and Halifax offered £182.00 but I was claiming back £736.00.
  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    Then only accept £736.00 since you cannot go to the ombudsman until 8 weeks have gone by.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • Confused13_2
    Confused13_2 Posts: 9 Forumite
    I sent the original letters to both credit card companies early December 2009.
This discussion has been closed.
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