Advice please for "in conjunction with any other offer"

billie99

I have recently bought a special deal from a third party web site (Wahanda.co.uk) where I paid £10 for 2 x powerplate (exercise classes) normally £12-£20 for each class.

I then realised that the powerplates company offer's a free trial session.

I have used my trial session & now when booking in to use the voucher, I am told that as the voucher's terms & conditions state "not to be used in conjunction with any other offer", that my original trial session will now be changed to be marked as one of my voucher sessions.

It seems to me that "in conjunction" means "together with". For example, if I was offered a 10% discount from a pizza restaurant & from another source was offered a 2 for 1 deal. As with most terms & conditions if they said "not to be used in conjunction with any other offer" I would not expect to be able to use both of these offers together. I would however expect to be able to use both offers on separate occasions.

The powerplates company seems to interpret "in conjunction with" to mean "in addition to".

As I would like to go to the off peak classes, I would normally be paying £12 per class. This means if I had not bought the voucher, then I would be entitled to the free trial & after 2 classes would have paid £12.
With the £10 voucher (& apparently no free trial) I have now saved only £2 & so am very disappointed as I had hoped to achieve more of a saving & assumed that the offers were separate & that I was legally entitled to both.

Please could someone with experience or knowledge in a similar matter tell me if I legally have a right to the free trial & then use my voucher?

Thank you.

dianah

sorry, this probably won't help because I actually have no idea. But, I think you're right in saying that in conjunction with other offer usually means that you cannot use two vouchers or discount codes or promo offers at the same time.

then again, the trial was completely free so there really could not be another promo attached to it to lower its price, and also, you bought the special deal off a third party website.

however, what i would do - i'm sure you're going to use the powerplate more than twice (I recently bought a ex-demo powerplate my5 instead of paying the gym membership - i have bad knees and so can't use a lot of equipment at the gym and the powerplate helps a lot!) - so, ask them, if you, say, pay for 1 or 2 sessions, will you be able to use your special deal lessons - that way, there is a gap between your free trial and using the deal.

also, probably fair to point out, usually the t&c's on special offers are that they can be refused at the company's discretion. that said, this could be applied to the free trial, but probably not to something you've actually paid for.

sorry, i know i'm not much help!

Dr.Shoe_2

Aha... now it all depends on whether you have a contract to pay for a number of classes or whether you pay for each class seperately. Have you signed any kind of contract?

I suspect that the vouchers are for a discount for the first two classes in a course of six say.and the free class would also be under the same terms. In this case it would be like using the 10% and 2for1 at the same time to buy pizzas. However, if they have a "turn up and pay" arrangement (which gyms rarely do) then your vouchers should have been valid after you had had your free session. If this is the case then ask them to show where it says in writing that you cannot use discount vouchers after a free session.

albionwarrior

requested board guide to move to correct forum.

billie99

Thank you for the responses above.
In answer to Dr Shoe's question, no, the free trial is simply a 1 class free trial with no further obligation. The voucher that I bought is the same. Just a voucher for 2 classes for £10 without any further obligation to pay for any more.
My problem is that as I understand it "not to be used in conjunction with any other offer" would mean not to be used at the same time. When I spoke to a representative of the company she made up a different interpretation which is "not to be used if you have ever had another offer at this company....ever".

billie99

Thank you Iorweld,
However you didn't mention where this post would be moving to....