Zbot Virus - Online banking?

fuzzgun19

I have just tried to log into my online banking, and it kept saying my password or pin was wrong, so I called the bank to be told they had stopped my online banking due to them saying I had a virus on my PC.

Se said the virus is called Zbot...?

I have had no problems with my PC at all.

The bank said this is a sophisticated virus, and 'ordinary high street virus removers' will not work, and I should seek professional help to remove it?

I'm trying 'ordinary' virus scans now.

Has anyone come across this virus, and how can I remove it myself?

fiddiwebb

Here...

http://www.f-secure.com/v-descs/trojan-spy_w32_zbot.shtml

What AV are you using, you could try a free online scan using ESET http://www.eset.com/onlinescan/

jay_1978

you should always try n remove any virus form you pc in safe mode

closed

How do they know you have a virus, and that particular one?

You can be infected without knowing.

Scan with malwarebytes, and your virus scanner after updating

fiddiwebb

Fuzzgun

Did you get anywhere with this yet?

fuzzgun19

fiddiwebb wrote: »

Here...

http://www.f-secure.com/v-descs/trojan-spy_w32_zbot.shtml

What AV are you using, you could try a free online scan using ESET http://www.eset.com/onlinescan/

I've done scans with Spybot, Virgin Media PCGuard, & CCleaner, which didn't show anything.

closed wrote: »

How do they know you have a virus, and that particular one?

You can be infected without knowing.

Scan with malwarebytes, and your virus scanner after updating

I don't know how they know, they just said their software had picked it up or something.
I've downloaded the free version of Malwarebytes, and am going to do a scan in safe mode... see if that picks anything up.

dogmaryxx

The only reason to run MBAM in safe mode is if it won't run in normal mode
running MBAM in safe mode doesn't allow it to load all the drivers it needs to remove difficult malware like rootkits and many trojans.

Safe mode also prevents a lot of malware from running which actually decreases MBAM's ability to detect it because MBAM is designed to look for active infections.

aliEnRIK

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)