Samsung N130/Microsoft Office 12 month trial HELP

bignred05

Has anyone else bought this notebook, who can confirm if the microsoft office trial that is pre installed on the notebook is for 12 month's or for 60 days

as I have a problem

on my notebook bought as a xmas present, I have a desktop icon which clearly states its a 12 month prepaid licence
Now I'm having problems as i have installed this trial but can't find the product, don't seem to have an email from m/office either with the key, I have got 13 more chances before (well I'm not sure what will happen)

now here's my problem I have contacted microsoft office helpline, they have come back with a link to a 60 day trial, although I'm struggling to find this

can anyone confirm if this notebook comes with either a 60 day trail or a 12 month one

I've tried downloading open office on a different laptop, have sent of a couple of job applications, only for the person concerned to come back stating they can't open the attachment in the email

can anyone else suggest a way of sorting out the trial product key (for the full 12 month's


thanks

debitcardmayhem

I have a N140 with the same trial on it and it runs until 31/01/2011 the software should be in Start/All Programs/Microsoft Office

bignred05

debitcardmayhem wrote: »

I have a N140 with the same trial on it and it runs until 31/01/2011 the software should be in Start/All Programs/Microsoft Office

Thanks, however the problem is not that I can't find or locate the program
its the 25 digit trial key I need to find

can anyone help me out here please, every time I open m/soft word I get a message about I have xx chances left to install the key

MX5huggy

Can't help you with the key, but Open Office can save a file as a pdf which anyone should manage to open.

debitcardmayhem

bignred05 wrote: »

Thanks, however the problem is not that I can't find or locate the program
its the 25 digit trial key I need to find

can anyone help me out here please, every time I open m/soft word I get a message about I have xx chances left to install the key

Hi again , the screen should ask to register I think as well the Key
select the Register Link it will ask you to give an email address wait a minute or two then check you email inbox the key should be there copy and paste in to the key box in office and voila. Although I last did this back in December and I cant guarantee my brain has remembered it all

bignred05

Right then,

The plot has thickened now

On my notebook I have a desktop icon clearly stating 12 month pre-paid license

now due the problems I'm having now, I done a bit of digging over the web
have checked 2 sites on the web for the spec Samsung & Ebuyer
they both state in the spec "60 day trial"

so do I query why I've got a 12 month icon
or as I have done now downloaded a successful 60 day trial

any other Samsung N130 owners with a 12 month or 6 month office trial

debitcardmayhem

I hope you haven't installed the 60 day yet because it will probably mess up the 12 month one. If not what happens when you click the 12 month one see my prev post

bignred05

debitcardmayhem wrote: »

I hope you haven't installed the 60 day yet because it will probably mess up the 12 month one. If not what happens when you click the 12 month one see my prev post

unfortunately it looks like I have downloaded & installed the 60 day trial

brief background, I had previously clicked on pre-installed desktop icon for 12 month microsoft office trial, however not sure why or how, but I don't appear to have either a copy of or a email with the trial key for this download
since I have installed this, every time I open office (mainly word) I get asked to install a key (no other option, you mention a email)
every time I decline this, my options go down by one currently standing as 10 chances left to install key

I have looked into various options under programs/microsoft office to try and find the key, all without success

as I have been trying to send off job applications and having problems
tonight I have gone through your tip of going through start/programs etc
then download via the link, now when I followed the link it directed me to a 60 day trial download :mad::mad::mad::mad::mad:

what are my options now, besides phoning Samsung

debitcardmayhem

Ok you can get a beta download Office 2010 which lasts until end of October or there is a link to Office 2007 Home and student Here when you click on the download link it asks you to put in your details and email address and then wait for the email (shouldn't have to save the download)

Adrienne888

Hi all, I've just joined this forum to be able to update you on the problems I have also been having with the above. My N130 also clearly states on the desktop icon that there is a free 12 month trial, but every time I clicked on it I was taken to the Microsoft Office 60 day trial page. No product key to be found anywhere and no instructions on what to do.

I phoned Samsung (0845 726 7864) and spoke to a very helpful chap but unfortunately I didn't get the result I wanted, but thought it would help others if I posted the details of the discussion here:

I was told that Microsoft had originally agreed that all purchasers of the netbook could have a 1 year trial but then they went back on their agreement and reverted to the 60 day trial OR 25 uses (important note, as according the to the techie guy I spoke to, you get either or, not your 25 uses while trying to work out what the problem is then your 60 day trial, the 25 uses counts towards it!)

Because the netbooks were already installed with the desktop icon saying '1 year' they couldn't be changed once they were all distributed, Samsung are in communication with Microsoft but lets face it, they have no chance of Microsoft changing their mind, why should they after all? He said that they are getting around 30-40 calls every day from people like me having these problems and there was nothing they could do about it. I did say that I would email to register my complaint about it and I would encourage anyone else in the same boat to do the same thing:
[EMAIL="samsungitsupport@sykes.com"]samsungitsupport@sykes.com[/EMAIL]

Also, Trading Standards might be worth a try but again, I don't think it is likely that any successful result will be forthcoming as it is Microsoft we are dealing with.
He recommended downloading Open Office which I am going to try, as it has been recommended to me before and I see on a related forum here too. Hopefully it will solve the problem and anything that opposes Microsoft I'm all for at the moment!

Hope this helps and stop looking for your product key as YOU WON'T FIND IT!!

headache5678

I had the same problem but Samsung and Microsoft were unhelpful.

I understand that Samsung agreed to provide a 12-month Office trial with Microsoft and "pre-loaded" that offer on thousands of NC machines. Then the offer was curtailed earlier than exected but Samsung continued to sell the (Old) machines pre-loaded with the 12-month offer (which came up on screen) but Microsoft's "maximum 25 times usage" limitation came on screen as soon as I used Office 2007.

Both companies refused to acknowledge anything so I got nowhere, legally speaking.

So I gave the Netbook to my son who is a student and he now has the Netbook having used one of the 3 licences given under the Ultimate Steal promotion.